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This Vacancy has closed.

Customer Service Revenue Officer

  • Employer: Huntingdonshire District Council
  • Reference: HDC/21/150455
  • Published: Thu 06/05/2021, 14:40 PM
  • Closing on: Mon 31/05/2021, 17:00 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 37 hours per week
  • Salary: £18,645 + pension
  • DBS Check: Yes
  • Location: Cambridgeshire, Huntingdonshire

Huntingdonshire District Council (HDC) is passionate about providing high quality services to our communities, residents and businesses and this means we need to employ and retain the most talented and dedicated people. Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking Local Authority whose residents are at the heart of our decision making.

This is a 2 year fixed term contract.

As a Revenues Officer, you will deal with customers owing Council Tax and Business Rates arrears and assist other areas within the Revenues & Benefits Team with collection and recovery of debts.

Needing strong customer service skills you will discuss payment with customers, or their representatives, by email, letter, face to face or over the phone. You will need to be an excellent communicator, with good negotiation skills, and the ability to investigate all the facts of a case, in order to be able to agree a reasonable payment arrangement and ideally have worked in a customer facing role or a call centre environment.

Where a payment plan cannot be agreed, you will be required to consider all available collection tools and then decide on the most appropriate enforcement action to take, on a case by case basis.

Customers may be angry or upset because of the action that is being taken, so you must also have experience of dealing with these situations effectively and calmly.

You will need to be self-confident and able to work on your own, as well as within a team.

This is a challenging, but interesting, position that will offer you the chance to learn various skills, whilst gaining valuable experience in this specialised field.

We want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising) all of which support our ultimate purpose of putting our customers first.

Please note the successful postholder will be required to hold a DBS.

TO APPLY A full job description along with details of how to apply can be downloaded from our website at https://www.huntingdonshire.gov.uk/jobs/current-vacancies/

 

Should you have any additional questions regarding submitting an application, please contact our Recruitment Business Partner recruitment@huntingdonshire.gov.uk  

 

Closing date for completed applications is 5pm on 31st May. We anticipate that interviews will be held the following week.

Please note that the official closing date is as above and will be the correct date. Some third party websites may have different dates so please always refer to the HDC website for the official closing date to ensure you do not miss out on applying.

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We are currently working full remotely for the foreseeable future when we anticipate returning to the office on a flexible basis which will still include work from home and flexi time opportunities but candidates should be within commutable distance of our offices in Huntingdon, Cambridgeshire or able to attend meetings as required if further afield

 

At HDC we seek to employ candidates from a range of backgrounds in order to bring diversity of thought and make our organisation more innovative. We are seeking candidates who are looking for their next opportunity on a full time, part time or condensed hours basis. We will consider any flexible arrangements and are a supportive employer enabling our staff to work in an environment that produces high standards of work in an employee led environment. We also offer a highly competitive Local Government Pension Scheme and provide an array of services, networks and training to support your health and wellbeing as well as generous holiday entitlement dependent upon length of service.

Equality, diversity and inclusion is at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits to encourage a work life balance. We particularly welcome applications from those who are significantly under-represented in our organisation and sector, such as disabled people and people from BAME communities.

Downloads

  • Job description
  • Employer: Huntingdonshire District Council
  • Reference: HDC/21/150455
  • Published: Thu 06/05/2021, 14:40 PM
  • Closing on: Mon 31/05/2021, 17:00 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 37 hours per week
  • Salary: £18,645 + pension
  • DBS Check: Yes
  • Location: Cambridgeshire, Huntingdonshire

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