Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.
We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the City
An exciting opportunity has arisen within the Delivery function for an experienced, confident and innovative digital engagement officer. We are looking for someone who will support the delivery of digital engagement and communication activities across the people directorate.
Digital has become the new norm and as such, as a council we need to rethink how we “do business” delivering services in a digital world. Covid 19 has been the catalyst of digital change for both us as a council and for our residents and businesses.
Internet and digital technologies have transformed and revolutionised the way we live from the way we use our homes, the way we work, bank, shop, access health care and how we socialise. Having access to high speed internet is now often described as the fourth utility and is an important consideration for people and businesses when they decide to move to an area.
Social Care, education and public health services are no different and as part of our ambition to maximise digital technology to enhance care and drive efficiencies across the portfolio of People services.
Customers want the convenience that technology brings with a personalised, easy to use service. Public services want to create more meaningful connections to better understand how best to serve residents’ changing needs and to shape new resident behaviours.
Services that require some form of human interaction, including social care, can be enhanced by technology and can often help people to live independently for longer or for families to better support their loved ones.
We are establishing Digital services in order to establish a continued sustained effort to transform our services across the council. Like other local authorities, Redbridge is facing greater demand for services while receiving significantly less funding from central government. We need to use technology to improve the way we and our partners work and become even more efficient, making every pound count.
Are you dynamic, creative and looking to improve and build on your digital engagement skills?
This role is responsible for supporting the Directorate to engage with service users, providers and workforce in designing and delivering digital services and the Council’s overall management of digital communication and change strategy.
You will work closely with our diverse range of service users including children, young people, older people, people with learning disabilities, people with mental health needs and people with physical disabilities in the creation, design and delivery of proactive and customer focused digital services. You will engage with our workforce and partners to support the commissioning, development and take up of innovative digital service models to build momentum across the People Directorate digital agenda. You will keep abreast of key developments to develop innovative and effective campaigns to meet the Council’s future digital objectives and reflect the communities we serve.
This role is centred around the Councils values of Collaboration, Honesty, Excellence and Fairness. As a member of the Engagement and Development team you will work across the organisation to deliver the People Directorate priorities in a fast-paced customer focused environment to improve the lives of our residents. The right behaviours are as important to us as the skills you bring and your willingness to provide strategic guidance and direction to the staff you manage and to the business is critical to role performance.
The ideal candidate will have experience in digital communications, engagement, and event planning. They will have excellent interpersonal and communication skills, including the ability to use a range of influencing styles to work effectively with diverse internal and external groups.
If you would like to discuss the role, please contact Sasha Martin by email; firstname.lastname@example.org .
Closing date: Friday 28th May 2021
Ambitious for Redbridge