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This Vacancy has closed.

Museum and Visitor Services Assistant

  • Employer: Portsmouth City Council
  • Reference: PCC/21/148304
  • Published: Thu 15/04/2021, 18:50 PM
  • Closing on: Wed 21/04/2021, 18:53 PM
  • Working Pattern: Part Time
  • Hours: 30 hours per week, various hours
  • Salary: £15,000 - £19,999
  • DBS Check: No
  • Location: Portsmouth Museums, Hampshire

Portsmouth City Council

 

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 8,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

 

Your New Role

 

Portsmouth Museums & Visitor Services are responsible for the care of the city’s archives and museum collections – comprising some 500,000 items that document the history and culture of the city – and for making them accessible to both residents and visitors.

 

The service operates 6 museum sites – The D-Day Story, Southsea Castle, Charles Dickens’ Birthplace, Cumberland House Natural History Museum, Portsmouth Museum and Art Gallery & Eastney Engines.

 

The main purpose of this post is to deliver high standards of customer care – a safe and inviting environment for all visitors – thus ensuring high levels of customer satisfaction and repeat visits. You will provide a great welcome for visitors and have sufficient knowledge of museum sites and collections to provide information and promote current and future programmes and the city’s wider cultural offer.

 

A key part of this role is working at events and functions, this will include some lifting and carrying of tables and chairs etc and outdoor work. Events may also require you to work additional hours.

 

What you need to succeed

 

You will have excellent customer care skills to welcome and engage the customer and answer queries whether they be face to face or on the telephone.  In addition to excellent communication skills in English, conversational skills in a foreign language would be an advantage – French preferred.  You will also have good levels of literacy, numeracy and IT Skills.

 

You will have an enthusiasm for museums, history, art or natural history or any other of the other subjects covered by the museums and visitor services would be an advantage.

 

You will have to be flexible and willing to work weekends, evenings and bank holidays as required. The role will involve working at all sites.

 

What you’ll get in return

 

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. Annual leave starts at 26 days going up to 30 days and staff discounts for travel and local shops. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career.

 

What next

 

Below is a list of hours and days available, please indicate on your application form which would be your preferred post, you can answer this on the Cover letter/personal statement section of the application form or add your answer to your CV.

 

Please note that dates may change as are subject to government guidelines.

 

The location of these posts will be at the various museum sites

The days of the post

The start and end dates - please note, these may change if government restrictions change and we are unable to open sites as planned.

The hours you will work each week/day

Post 1

(2 posts available)

Tues/Wed/Thurs/Sun 

11 May - 30 Sept

30 Hours, 09.10-17.30 each day

Post 2

Mon/Tues/Fri/Sat

10 May- 30 Sept

30 Hours, 09.10-17.30 each day

Post 3

Sat/Sun

15 May - 30 Sept

15 Hours, 09.10-17.30 each day

Post 4

Sat/Sun

15 May - 30 Sept

15 Hours, 09.10-17.30 each day

Post 5

Portsmouth Museum

Tues/Wed/Fri/Sat

11 May - 30 Sept

30 Hours, 09.10-17.30 each day

 

To make sure your application is above the rest and for full job details, please review the “Job Profile” to ensure your application matches the requirements of the role and you fully demonstrate how you meet the points on the job profile. If you wish to submit a CV, please attach a covering letter outlining why you are the perfect candidate for this position.

 

We look forward to speaking with you soon.

  • Employer: Portsmouth City Council
  • Reference: PCC/21/148304
  • Published: Thu 15/04/2021, 18:50 PM
  • Closing on: Wed 21/04/2021, 18:53 PM
  • Working Pattern: Part Time
  • Hours: 30 hours per week, various hours
  • Salary: £15,000 - £19,999
  • DBS Check: No
  • Location: Portsmouth Museums, Hampshire

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