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Business Support Officer

  • Employer: Wirral Metropolitan Borough Council
  • Reference: CF&E/21/147673
  • Published: Wed 07/04/2021, 14:35 PM
  • Closing on: Sun 11/04/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36.00 hours per week
  • Salary: £19,698 to £20,092
  • DBS Check: No
  • Location: Cheshire Lines Building, Merseyside

 Band D

Wirral is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making Wirral a better place. The council and its partners have pledged to #BeTheDifference.

We’ve got ambitious targets to meet by 2025. To achieve everything we have promised to our residents, we need people who are driven and ready to deliver the very best for our communities - #BeTheDifference. 

Fixed term for 6 months

This job role is to provide effective administrative support for the service including the use of new technology and work collectively with colleagues across Children's Services to ensure Children's services is making Wirral great for children, young people and their families. The postholder will undertake effective general admin/office and reception (where relevant) duties to support colleagues across the directorate to perform their roles.  These may include maintenance and ordering and receipting of goods and services. Data collection/ processing/input into various systems/databases. Filing, scanning, photocopying and emailing, collection and distribution of mail.  Assisting in the maintenance of paper and electronic case files, word processing and typing services. Preparing written correspondence as required, diary management including booking associated rooms. Cash handling responsibilities, maintaining relevant in trays. Minute taking at and meetings, sending invites, coordinating agendas and associated papers, booking and setting up relevant rooms, circulating minutes and coordinating refreshments. Searching for names within subject access requests that are not the subject and redacting accordingly. Support the work of other administrative staff including deployment across service areas, as required. A willingness to provide reciprocal cover for other work at other offices as required. Provide support, advice and guidance on administrative issues to colleagues, managers, service users and external agencies. Ascertain the requirements of personal and telephone callers to respond accordingly providing information and/ or directing them as necessary. Assist in the day to day running of operational support. Assist in the recording and production of statistical management information. Providing simple reports from systems where appropriate. Develop spreadsheets, maintain appropriate recording and information systems. Assist in ensuring data quality is maintained. Where statutory timescales are necessary for you to undertake your role, adhere to, and advise key stakeholders regarding, statutory timescales and requirements where relevant. Escalating to relevant managers when statutory requirements are not adhered to.

We are looking for someone with excellent numeracy and Literacy skills (GCSE level or equivalent experience) who has the ability to ensure that all data/documentation is handled securely and in strict compliance with data handling principles/policies as per council training. Is competent in relevant Microsoft packages and has the ability to converse effectively orally and in writing with colleagues, agencies and members of the public and provide clear advice.  Possess Good time management and ability to prioritise workload to meet the demands of the service.

Candidates should have experience with working with information and providing reports, working with a range of databases and information systems with experience of Business Administration functions and applications. Has to the ability to work independently to meet deadlines and work effectively under pressure.  Must also be able to resolve issues proactively.  They should have a good understanding of Confidentiality and have the ability to work flexibly to meet the demands of the service. They must also have the ability to deal with listening to and taking down details about complex and sometimes distressing/abusive situations relating to the safeguarding of children whilst remaining professional in approach and the ability to respond to potentially distressed/ aggressive service users.              

Above all you will be looking to improve the way we engage with our employees/residents/customers to ensure they are at the heart of everything we do.

For further information please contact Jenny Stenhouse, jennystenhouse@wirral.gov.uk

Interviews are planned for week beginning 12 April 2021

Do you want to #BeTheDifference?

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The successful applicant must have the ability to converse with members of the public and provide advice in accurate, spoken English

This post is subject to Enhanced Level DBS check.

Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.

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  • Our Values

How to Apply

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  • Employer: Wirral Metropolitan Borough Council
  • Reference: CF&E/21/147673
  • Published: Wed 07/04/2021, 14:35 PM
  • Closing on: Sun 11/04/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36.00 hours per week
  • Salary: £19,698 to £20,092
  • DBS Check: No
  • Location: Cheshire Lines Building, Merseyside

Vacancy Location