Croydon Council is committed to preventing and reducing homelessness.
This is an opportunity for enthusiastic people who share our commitment to join us and make a tangible difference to the lives of homeless people whilst ensuring council resources are used fairly and appropriately.
As a vital part of our homelessness service you will carry out thorough, sensitive information gathering and carry out initial enquiries into homeless applications. You will offer comprehensive advice and relevant signposting to households who are either homeless or threatened with becoming homeless in the near future. You will be responsible for dealing with all incoming referrals from both internal and external agencies.
The role is demanding and fast paced and you should be able to provide a professional service under pressure to households approaching the service for assistance with their housing. The role plays a pivotal part in the smooth running of the wider Homeless and Housing Need Service, accurately triaging homeless applications and enquiries, ensuring customers are seen in a timely fashion by the relevant team. We are looking for someone with an interest in housing and homelessness, a keen willingness to learn and be a team player.
If you would like to discuss the role please email email@example.com
Housing Needs and Homelessness Triage Team – Duty and Triage Officer x 1 – permanent roles
Closing date 11 April 2021 at 11:59pm
Equal opportunities statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.