Helpdesk Operator

Job Title: Helpdesk Operator
Location: County Hall, Hertford
Salary Range: £20,903 pa progressing to £22,183 pa
Hours: 37 per week
Contract: Permanent

About you:
*Excellent customer service and IT skills
*Ability to prioritise work
*Flexibility to work beyond regular working hours as required and work alone using own initiative

About us:
Hertfordshire County Council is a leading local authority with a highly regarded Property service. This is your chance to be part of a busy team that is flexible, responds quickly to change and is never complacent. You’ll be taking on a diverse range of projects which promote Hertfordshire as an innovative, efficient authority with a commitment to helping to keep people healthy and safe and growing the economy.

Responsibilities also include:
*Manage and maintain a database for recording all issues reported to the facilities helpdesk
*Log all incoming job requests and issue them to the relevant facilities technician or contractor
*Liaise with outside contractors and ensure that jobs are completed within the SLA
*Financially check, verify and process contractor quotes and applications through to payment as required

If you think you have what is required and you are ready for a challenging, yet very rewarding role then please apply now to find out more.

For an informal discussion about this role please contact Denise Wood on 01992 556191.

Closing date: 22 April 2021
Interview date: week commencing w.c. 10 May 2021