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Family Support Lead - Family Time Contact Service

  • Employer: West Sussex County Council
  • Reference: CAFHE03060
  • Published: Tue 30/03/2021, 7:18 AM
  • Closing on: Tue 13/04/2021, 7:18 AM
  • Working Pattern: Full Time
  • Hours: 37 and 15.91
  • Salary: £32910 - £35745 per annum
  • DBS Check: Enhanced
  • Location: Bognor Regis and Crawley

Salary: £32,910 - £35,745
Working Pattern:
Full-time, 6 months' fixed term contract (Bognor Regis)
Part-time, 15.91 hours per week, 6 month's fixed term contract (Crawley, entitled to Crawley Weighting Allowance)
Location: Bognor Regis and Crawley

As part of an additional need to provide support to children in West Sussex, we're recruiting for a Family Support Lead to join our team based at our Family Time Contact Centre in Bognor Regis and Crawley.

The Family Time Contact Service arrange and deliver supervised contact where Children's Social Care are required to supervise a child's contact with a parent or family members with whom they are not resident. The team provide and co-ordinate a warm, supportive and positive experience for children, working alongside our social work colleagues and striving to meet the required expectations; providing good evidence upon which Social Workers and the courts make their decisions regarding the permanency of children.

As a key member of the team, the Family Support Lead will act as a lead professional responsible for delivering an operational service to families who access or need it. You will work in a multi-agency way to ensure children are central to all coordinated responses. You will support the team and colleagues within the service, carrying out regular management oversight and making the initial decisions on risk level to ensure the service meet the needs of children and families and ensuring clients receive regular feedback and progress regarding their cases from agencies and organisations.

As the needs of families do not always fit into traditional working hours, and in order to deliver the best outcomes for children and families, it is expected that the Family Support Lead will be flexible regarding the hours they work primarily looking at a 10am to 6pm workday with some weekend working.

Experience and Skills

Key Skills:

  • Excellent crisis management skills with the ability to deal with stressful, difficult situations and the leadership ability to motivate others to provide the highest possible level of service to families and Social Care.
  • Good assessment skills, with the ability to analyse and interpret complex and varied people-related information and data in order to prioritise needs and to negotiate and implement effective support and service provision.
  • Excellent interpersonal skills and the ability to work effectively with families in crisis and manage conflict, containing anxieties and working within the boundaries of the role.
  • Excellent advisory, guiding, negotiating and persuasive skills in order to encourage others to adopt a particular course of action.
  • Ability to work professionally, to reflect on your own practice and learn from experience. To take responsibility for your own performance and be proactive in relation to your own work and professional development.
  • Computer literacy with sound and accurate IT skills and the ability to maintain databases and appropriate records.

Qualifications and/or experience:

  • Educated to degree level or equivalent level of significant experience demonstrating comprehensive understanding of social care.
  • Advanced theoretical, practical and procedural knowledge of legislation and national policy developments regarding children and young people and the implications for practise.
  • Demonstrable experience of dealing with a wide breadth of issues and complex situations, using highly developed analytical skills to provide solution focused and resource efficient options.
  • Experience of effective partnership working with those who access or need the service to identify issues and specific actions through creative and pragmatic means and maintaining a focus on the needs of that individual whilst handling conflict and disagreement.
  • Experience of managing levels of risk with the families and identifying complex needs.
  • Advanced knowledge of safeguarding children.
  • A valid full driving license is preferable.

Rewards and Benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. As well as a generous pension scheme, you'll be entitled to 24 days annual leave with the option to buy up to 3 additional days. For a full list of the benefits offered to you as a West Sussex County Council employee, please visit our website.

Further Information

The reference number for this role is CAFHE03060.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check. You must be able to travel throughout the county including to locations that are not always accessible by public transport.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme, please visit our website.

  • Employer: West Sussex County Council
  • Reference: CAFHE03060
  • Published: Tue 30/03/2021, 7:18 AM
  • Closing on: Tue 13/04/2021, 7:18 AM
  • Working Pattern: Full Time
  • Hours: 37 and 15.91
  • Salary: £32910 - £35745 per annum
  • DBS Check: Enhanced
  • Location: Bognor Regis and Crawley

Vacancy Location