The Library Service is statutory and universal, providing access to books and information. Our libraries receive over 3 million visits per year. We promote the benefits of reading for learning, health and wellbeing through campaigns, events and activities. We help people get online and navigate the digital world. We provide targeted services for hard to reach or vulnerable groups and we offer services to support employment and enterprise. Our online platforms attract over 4 million visits per year, offering a download service for books, newspapers and magazines, plus access to trusted information resources.
For more information, please visit our dedicated website.
About The Job
Salary: £18,198- £18,562 (pro-rata)
Working Pattern: Part-time (7.4 hours per week - Saturday only)
Contract Length: Permanent
Location: Chichester Library, Chichester
Interview Date: 22 April 2021 (Microsoft Teams)
Our Library Assistants play a vital role in promoting reading, supporting learning, and encouraging our many varied library visitors to participate in community life.
We're looking for friendly, enthusiastic, and resourceful individuals to work in our busy library space. You will be involved in front-line customer service, receiving and issuing resources, searching for information, helping visitors use the public-access computers, e-resources, and self-service kiosks. You will have excellent digital skills and able to multi-task in a busy setting. You will be a keen team player, able to work alongside other services and volunteers providing excellent customer service to the whole range of visitors to the library. We have an excellent team who will support you every step of the way with regular supervision and wellbeing meetings to ensure your success in this rewarding role.
Experience and Skills
- Good communication and customer service skills to interact effectively with the general public and experience of providing a service giving basic advice and guidance.
- Experience of team working and the ability to work as part of a team completing shared tasks, including working alongside volunteers and demonstrating an appreciation of their role.
- Good interpersonal skills with the ability to confidently work with children, families and customers of all ages e.g. reading to groups of young children during story time sessions and hosting Knit and Natter sessions in the library.
- Ability to quickly respond to changes in ways of working and to promote new library initiatives, e.g. helping customers access digital services.
- Ability to demonstrate initiative and judgement whilst working within library practices and procedures e.g. resolve.
Qualifications and/or experience:
- 4 GCSEs with A-C passes including Maths and English or equivalent qualification/experience.
- Digital expertise and experience, particularly with basic Office applications.
Rewards and Benefits
As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.
In addition to working within a great team and a competitive salary you will have access to 24 days annual leave + bank holidays with the ability to buy additional leave annually.
For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.
The reference number for this role is CPP00352 .
For an informal conversation or for further information regarding the role, please contact Gareth Edmunds - Hiring Manager (Library Manager) at . For issues or queries regarding your application please contact .
To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again. If you are unable to see the attached job description, please contact the Recruitment team at the above email address.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.
For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme, this can be found on our application help page.
Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!