Customer Services Officer
Salary £22,400 - £24,533
Full Time Permanent
We are looking for candidates with a real passion for putting customers at the heart of everything!
This is a very busy customer contact centre that deals with all enquiries coming into the Council, with these predominantly being via telephone and email. The successful candidate should be able to demonstrate excellent customer care skills and be able to enter data onto a computerised recording system at the same time. They must also be able to remain calm and polite under extreme pressure, whilst dealing with difficult and sometimes aggressive callers. You will be required to meet and greet customers on reception face to face and provide a positive customer journey resolving enquiries and offering support when required.
The team works under tight deadlines with processes and procedures changing frequently, so you will need to be adaptable and flexible, and must be able to prioritise your work.
The officer will be responsible for taking phone payments, and therefore must be able to demonstrate that they can work to a high level of accuracy whilst under pressure and demonstrate a full understanding of Data Protection.
You will also be dealing with vulnerable people and you will need to be prepared to undertake Safeguarding training as required and demonstrate a working knowledge of the meaning of Equality and Diversity.
You must have had previous experience of working within a Contact Centre environment and familiar with remote/virtual working, have excellent communication and interpersonal skills, a good basic level of education, and have sound experience of working with computer systems, especially around data entry.
Proposed Interview Dates: 15 – 23 April 2021
Post Ref: 2000CEM
Closing Date: Sunday 11 April 2021