2 year Fixed Term Contract
Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.
Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.
Reporting to the Community Safety Operations Manager you will have responsibility for the investigation, monitoring and resolution of incidents of neighbour nuisance or disputes, and anti-social behaviour caused by or experienced by residents of housing managed by the council.
- Using a wide range of Anti-Social Behaviour tools and powers, you will ensure that cases are dealt with in an appropriate and timely manner that is consistent with good practice, organisational policies and procedures and within legislative guidelines.
- To ensure that cases of anti-social behaviour are recorded and investigated and that effective, appropriate action is taken, including preparation of case files with the evidential requirements to take legal action.
Undertake a range of specialist tasks including:
You will be expected to develop a specific area of expertise within the field of anti-social behaviour focusing on successful resolution/conclusion as far as possible within timescales.
- Provide advice and support to housing teams and other teams on dealing with anti-social behaviour and maintain accurate records on the Council’s IT system.
- Provide a prompt response service to residents. In exceptional circumstances you may be required to perform functions that are not possible to undertake during core working hours or where required to support other colleagues and external agencies working towards the achievement of collective goals.
- To investigate incidents of anti-social behaviour and to act as a professional witness. To carry out interviews with witnesses and perpetrators of ASB at an appropriate location. Take appropriate enforcement action against perpetrators.
- Identify any necessary support, security and safety risks to victims of anti-social behaviour or crime and work in partnership with external agencies and other council departments to implement reasonable practical measures to safeguard residents.
- To draft Notices and ensure they are served within required timescales. Preparation of case files for legal action and attendance in court
- To draw up Acceptable Behaviour Agreements where appropriate.
- Monitor and review the progress of complex cases and ensure that all appropriate referrals are made to other council departments and external partner agencies as required.
As part of the Community Safety Team, prepare and:
- Issuing Warning Notices and Fixed Penalty Notices when instructed.
- Liaise and work with external partner agencies to support vulnerable tenants and provide effective case resolution.
- Attend evening appointments and resident meetings, working in line with the council’s Lone Working policy guidelines.
- Work closely with Legal Services to ensure the prompt and effective reparation of cases for Court.
- Witness support – offering advice, support and encouragement to witnesses of anti-social behaviour and to assist them to be able to provide evidence at Court.
- Maintain knowledge and skills in the legislation and best practice with regard to tackling anti- social behaviour.
- Contribute towards collecting of statistical information for monitoring purposes.
Good Customer Service Skills
Good verbal and written communication
Ability to use computer systems including word processing, spreadsheets or other IT systems for monitoring of work.
Able to influence, negotiate and implement practical solutions to problems.
Ability to compile reports and deal with written correspondence.
Ability to work under pressure, prioritise workloads and work
to deadlines ·
Ability to work with challenging young people, adults and families
Able to work on own or as part of a team
Knowledge of Housing Legislation and Anti-Social Behaviour, Crime and Policing Act 2014, Data Protection Act
Educated to at least A-level standard (or equivalent)
Experience of working in a Community Safety Team or Housing department and the use of Anti-Social Behaviour Legislation including use of tools and powers
Ability and previous experience of working under pressure, to deadlines and as a member of a team.
Experience of using a Housing computer system.
Ability to analyse and interpret complex and sensitive information.
Knowledge of Community Safety priorities
Working knowledge of an integrated housing system
Awareness of: Civil and criminal law, and judicial processes and protocols; Police and Criminal Evidence (PACE) Act code of practice re: investigation and interviewing.
Interviewing experience Issuing Penalty Notices
Mediation and Restorative approaches and implementation.
In return we offer you:
A generous holiday entitlement, plus paid bank holidays.
In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.
Employee Assistance Programme
The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate.
Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help,
whenever you need them. Support on the telephone, online and face to face.
A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.
An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.
If you would like to have an informal discussion with the recruiting manager call Sean Steer, Community Safety Operations Manager on 01474 337178.
Applicants must be able to demonstrate all essential requirements as listed in the job profile
Equal Opportunities Commitment Statement
Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
We reserve the right to close this vacancy at any time prior to the closing date.