This is an exciting opportunity to join The My Helpdesk Pension team, based within the Surrey County Council’s Helpdesk!
The My Helpdesk Team offers a front line service to all Surrey County Council employees as well as external colleagues and customers. Enquiries are dealt with by telephone or email. This role sits within the part of the team that handles enquiries on all aspects of the LGPS/Surrey Pension Scheme.
We are seeking candidates who always put the customer first and can demonstrate excellent customer service skills. The successful candidate will work efficiently and thrive in a varied and fast paced working environment. This role provides an excellent opportunity to gain knowledge of the Local Government Pensions scheme and experience a broader range of work areas and an insight into how different teams work.
As the first point of contact for the Local Government Pension scheme, you will have an extremely important role to play which demands a positive and proactive attitude. You will need to be a good listener, thinking clearly and quickly, have empathy and be able to deal with sensitive issues. Attention to detail is essential for this role. The Helpdesk uses various IT systems so you will need to be confident and competent in this area. You will also need excellent spoken and written English together with the ability to provide prompt, efficient and sensitive responses to people from a diverse background.
You will be working as part of a well-supported, friendly team. You will be taken through a 4 week training programme and you will be given the tools to work independently to allow you to deliver excellent service and support to our customers. You will also be given the opportunity to attend further training as part your ongoing development.
To be shortlisted to interview your CV and personal statement will clearly evidence:
- Excellent written and oral communication and interpersonal skills
- Experience of providing high levels of customer care and professionalism to members of the public
- Good IT skills and the ability to use databases to a high standard of accuracy
- Ability to work effectively and flexibly and as part of a team
- Ability to retain new information
- An understanding of Local Government pension scheme is desirable, but not essential.
- Ability to work from home, travel to Leatherhead and Weybridge
For more information, please find the full job description attached at the bottom of the advert.
We look forward to receiving your application.Additional Information
For an informal discussion about this role, please contact Beth Evans - Pensions Helpdesk Supervisor on 07812477179 or Michelle Marshall - Helpdesk Manager on 07772 530681.
The job advert closes at 23:59 on 25/02/2021. Interviews will take place week commencing 01/03/2020.
This is a 12 month secondment / fixed term contract.
This role will initially be based at Fairmount House, Bull Hill, Leatherhead, KT22 7AH. It has now been confirmed we will be relocating in the summer to Dakota House, Sopwith Drive, Weybridge, KT13 0NT. There will also be a large element of home working.
You will benefit from 26 days annual leave, rising to 28 days after 2 years’ service(pro rota for part time), a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.Company Information
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