Quality Assurance Officer PO1
2019 winners Municipal Journal Local Authority of the Year; 2019 1st London Borough of Culture; Pilot borough Connecting Communities.
Bursting with culture, innovation, energy and opportunity, Waltham Forest is a place people want to live, raise a family, start a business and work. The pandemic has meant that delivering fantastic local services are more important now than ever, over this past year we have risen to new challenges through the adoption of new ways of working and innovation in service delivery, enabling us to continue to make a difference for our residents. Public service has been at the heart of our response to Covid-19 and our new strategy sets out how we will continue to change our ways of working to become a more modern, efficient and responsive organisation, and we want to build on the success of recent years our local response.
Housing is central to our future plans and our priority is to ensure everyone has a decent roof over their head. Now is an exciting time to join our Housing Services department as we seek to rebuild from the pandemic and take advantage of further opportunities to grow and innovate. We are looking for the right people with the initiative and commitment to make our ambitious plans a reality!
Housing Futures: A Decent Home for All
Quality Assurance Officer PO1
The purpose of this role is to drive a culture of continuous improvement in Housing Solutions through the analysis of reasons for service failure, a better understanding of customer needs and development of standards to get it right first time across the service.
The successful candidate will develop a comprehensive understanding of processes, policies and procedures in order to prepare high quality and timely responses to complaints, Members' enquiries, complaints (stages 1& 2) FOI and other written enquiries received in the Housing Solutions service.
They will need to monitor that the service actions align with targets and advice on improvement actions. They will deal with specialist support/advice for a defined service area, supporting the statutory reviews function, to ensure that relevant legislation, regulations and policies are complied with.
They will need to be IT literate and able to demonstrate excellent written and verbal communication skills when working with colleagues, stakeholders and service users. They will need to demonstrate your experience of successful collaborative working, across services