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2nd Line Desktop Support Analyst

  • Employer: Huntingdonshire District Council
  • Reference: HDC/21/141494
  • Published: Thu 21/01/2021, 16:10 PM
  • Closing on: Mon 08/02/2021, 17:00 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: To be confirmed
  • Salary: £24,893 to £28,017 + benefits + pension
  • DBS Check: Yes
  • Location: Huntingdonshire, Cambridgeshire

£24,893 - £28,017 + benefits + training.

Huntingdon PE29

3CICT have opportunities for enthusiastic IT professionals looking for the next exciting challenge as a Desktop analyst to be based at Pathfinder House in Huntingdon.

3CICT is part of a shared service strategic partnership between Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council and we have a number of Desktop Analysts across all bases.

Travel will be required for the three partner councils.

What we will be looking for you to achieve in the next 6 months

  • Day to day hands on technical support on a wide range of hardware and software issues across the three partner Councils.
  • Participate and contribute on various projects that continue to shape the future of Council Anywhere, utilising existing and emerging Technologies e.g SCCM, Microsoft Azure / Power Automate.
  • Ensure Desktop related policies are accurate and up to date aligned with current working procedures.
  • Working with Technologies such as SCCM/MDT/WDS on laptop imaging deployments.
  • Opportunity to shape the Modern Desktop Environment.

What are we looking for?

Essential:

  • Experience in providing support within a Windows based environment.
  • Sound knowledge on hardware and software troubleshooting techniques.
  • Office 365 support and administration – Hybrid Environment.
  • Excellent customer facing skills supported by technical skills and experience.
  • Above all, a keen desire to learn and further develop their existing skillset and a champion to our Organisations Core Values.

Desirable:

  • Hands on experience on Server Technologies such as Active Directory and awareness of Group Policy Objects.
  • Networking concepts (TCP/IP / DNS / DHCP).
  • MDM via Microsoft InTune / Comp Portal / Samsung Knox / Apple Business Manager.
    SCCM (Application Packaging, Deployment, Reporting) or a desire to learn.
  • ITIL Foundation Certification v3 or v4.
  • Microsoft Certifications.

Training, support, and development will be considered for candidates who are able to demonstrate aptitude and capability that meets a large part of the criteria.

If this sounds like you and wish to find out more about the role, please visit our website 2nd Line Desktop Support Analyst - Huntingdonshire.gov.uk  for a full job description and application form

Downloads

  • Job description
  • Employer: Huntingdonshire District Council
  • Reference: HDC/21/141494
  • Published: Thu 21/01/2021, 16:10 PM
  • Closing on: Mon 08/02/2021, 17:00 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: To be confirmed
  • Salary: £24,893 to £28,017 + benefits + pension
  • DBS Check: Yes
  • Location: Huntingdonshire, Cambridgeshire

Vacancy Location