We are currently recruiting for a Payment Income & Debt Officer to manage Social Care debts offering experienced practitioner support and advice. Dealing with complex cases by telephone, face to face, letter, and e-transactions.
You will be responsible for producing four weekly social care client invoices, payments to care providers and debt monitoring.
Where service users fail to pay their assessed contribution, you will be expected to investigate, liaise with the service user and apply technical knowledge of legislation and policy to negotiate the repayment of any outstanding amounts.
Ensure all service user’s transactions are recorded and that they are informed of all outcomes.
Apply current legislation and policy to all cases and ensure that knowledge base is kept up to date.
Undertake case preparation for court, liaising with external barristers as necessary, preparing witness statements in accordance with legal requirements and appearing in court as required.
Manage the tracing of absconders and preforming credit checks where necessary.
Identify Safeguarding cases from bad debtors and attend meetings and work with the police in carrying out joint interviews of alleged perpetrators.
Attending social worker meetings to update on service user situations.
Prepare quarterly reports for Adult Management Team and care management teams.
In return we offer you:
- Generous annual leave entitlement
- Generous local government pension scheme package
- Access to wider training and development qualifications
- Flexible working scheme
- Travel plan discounts
- Car Benefit Scheme from Tusker
- Access to CAREFIRST advice & counselling service
- Employee discount scheme for national and local retailers
- The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - https://www.childcarechoices.gov.uk/
Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.
Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.
We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.
Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.
If you would like to have an informal discussion with the recruiting manager, please contact Michelle Costen on 01634 331244 or e-mail on email@example.com
Please note that in accordance with current COVID-19 Government guidelines, in regards to social distancing, all interviews are likely to be held virtually via Microsoft Teams. Full details on how this will work will be sent to you, if your application is successfully shortlisted.
Applicants must be able to demonstrate all essential requirements as listed in the job profile
Equal Opportunities Commitment Statement
Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age
For further information please refer to the Medway information pack available as a download or to view online
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.
We reserve the right to close this vacancy at any time prior to the closing date.
How to Apply
Please be advised that we only accept online applications submitted through JobsGoPublic ATS
If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.