2 year fixed term contract
Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.
Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.
Responsible for the delivery of excellent housing management, resident involvement and housing support services to tenants in Council Housing and a permanent Gypsy and Travellers site within the Borough. You will directly manage a case load and be responsible for tenancy and estate management whilst providing a first point of contact for all tenants supporting them to resolve issues with respect to service provision, repairs and other landlord functions
In this role, you will forge strong partnerships with residents, other council departments, external agencies and voluntary sector groups to continually develop to ensure residents comply with the terms of their tenancy / pitch agreements whilst also seeking to improve the service taking in to account resident feedback and complaints.
Through daily site visits, manage and monitor tenancy / pitch agreements, update records, action and/or identify all forms of anti-social behaviour, breaches of tenancy, and take prompt and effective action to resolve complaints.
Investigate complaints of nuisance or anti-social behaviour and in conjunction with Community Safety Unit, take action to resolve problems. This may include interviewing victims and perpetrators and taking witness statements and maintaining accurate records using the council’s housing IT systems.
In conjunction with the Income Team, monitor rent accounts, advising tenants on reducing their arrears and sustaining their tenancies, clearly explaining methods of payment.
Action and administer Notice to Quits, tenancy terminations, abandonment of pitches, unauthorised occupancy in liaison with other Council departments and external agencies where breaches of agreements can be evidenced.
To manage the allocation process for Council Traveller sites from application through to letting and signing up new pitch occupants.
Liaise with residents moving in and out of accommodation including carrying out accompanied viewings and pre termination inspections and updating the council’s IT systems
Carrying out property inspections prior to mutual exchanges and preparing the legal paperwork to effect the assignment
Conduct regular formal health and safety inspections of the permanent Gypsy & Traveller Site with Property Services to ensure that an acceptable level of health and safety is maintained at all times and report any identified issues to Health & Safety for advice and remedy.
Liaise with external agencies such as Mediation services, Mental Health, Police and partnering social landlords etc.
To keep up to date on legislation and policy issues in relation to Social Housing and Gypsy and Traveller housing needs to translate changes in to practice
Develop positive and effective professional relationships with key Council services and outside agencies to ensure a joint approach is taken to resolve issues as necessary
To develop strong relationships with community members and leaders and to undertake engagement activities for the community and professionals and voluntary sector groups who work with the community.
To develop strong working relationships with equivalent officers from other local authorities and to provide a primary conduit of information about challenges and good practice from other boroughs.
To provide timely information to relevant officers on any developing concerns or developments in relation to the site associated with behaviours that could impact on local residents to agree a course of action to mitigate concerns.
To support the appropriate officers and external agencies with any action being taken, providing statements and attending court as a witness for the Council where required.
Identify vulnerable residents and their support needs to liaise with, and signposting to appropriate external agencies.
Relevant housing related professional qualification
Experience of managing Council Gypsy and Traveller sites and social housing tenants.
Experience of working in a Housing environment
Multi-agency and partner working / coordination.
Experience of being able to understand, review and develop operational policies and procedures as required
Developing bespoke policies and procedures.
Managing complex projects.
In return we offer you:
A generous holiday entitlement, plus paid bank holidays.
In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.
Employee Assistance Programme
The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate.
Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help,
whenever you need them. Support on the telephone, online and face to face.
A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.
An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.
If you would like to have an informal discussion with the recruiting manager email Daniel Killian in the first instance to arrange a call back: email@example.com
Applicants must be able to demonstrate all essential requirements as listed in the job profile
Equal Opportunities Commitment Statement
Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
We reserve the right to close this vacancy at any time prior to the closing date.
How to Apply
Please be advised that we only accept online applications submitted through JobsGoPublic ATS
If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.