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This Vacancy has closed.

Census Support Advisor (Fixed term)

  • Employer: Oxford City Council
  • Reference: 001841
  • Published: Thu 07/01/2021, 15:55 PM
  • Closing on: Thu 21/01/2021, 23:58 PM
  • Working Pattern: Evenings, Flexible Hours, Part Time, Weekends
  • Hours: 17.5 hours per week, (5 in 7 contract including some weekend and evening work). Anticipated start date of 01/03/2021 to 04/05/2021
  • Salary: G4: £23,333 to £24,044 per annum. (Pro rata for part-time)
  • DBS Check: Yes
  • Location: Oxfordshire

The role
Could you support members of the community to complete the Census Survey online? We are recruiting four Census Support Advisors to provide one-to-one support in our community centres. You will work at one of the two Census Support Centres, which are at the Rose Hill Community Centre and East Oxford Community Centre. You will be responsible for greeting members of the public who come to these Centres, explaining the purpose of the Census and providing one to one support to fill out the Census questionnaire as needed. You will complete a count of individuals using the service as well as log any incidents or complaints customers may have. Prior to being in post there is a requirement to undertake some online training in January or February 2021 (about 3-4 hours) and you will be able to claim back those hours once you start in post.
The Census is a ten yearly compulsory survey that gives the most accurate estimate of all the people and households in England and Wales. The information collected from the Census helps inform local authorities and government about demands for vital public services such as schools, hospitals, GP services and social care provisions.

The next Census day is 21st March 2021 and from early March households will receive a letter in the post giving them details of how to take part in this mandatory survey. Next year’s Census will differ from previous ones in that the aim is for most people to fill it out online rather than on paper. Residents will therefore receive by post a unique access code, inviting them to complete the survey online, although paper questionnaires are available on request.
It is recognised that some people may need support in order to fill out their Census questionnaire online and as such two Census Support Centres are being set up in Oxford (one in Rose Hill and one in East Oxford). These are places where members of the public will be able to go and get access to the internet and receive guidance and support from advisors at these centres in order fill out their Census questionnaire. This role will therefore require you to work one evening a week and one day at the weekend every other weekend. Exact times and days can be discussed. You will also be required to work both days on the Census Day weekend – 20th and 21st March 2021.
Please note: these positions are subject to what government guidelines and lockdown restrictions are in place at the time which determines whether or not the Census Support Centres can be open.

About us
Oxford City Council prides itself on delivering high quality, cost effective public services. Oxford is a world class city and the Council has high aspirations for its services and employees. We are a multi-award winning Council and in May 2017 we were re-accredited at Gold level for Champion IiP status. Our other awards include the Institute of Revenues Rating & Valuation (IRRV) ‘Excellence in Innovation (General)’ winners 2017, Oxfordshire Environment Partnership (OEP) ‘Best Food Waste Reduction and Collection System’, and several ‘Team of the Year’ national and regional awards across our Service Areas. This builds on our previous success in achieving ‘Council of the Year’ in 2015. We are accredited with the Customer Service Excellence Quality Mark which helps us to ensure that the customer is always placed at the heart of everything we do.

With over 700 staff dedicated to delivering the best service possible to our communities this is an exciting time to be working in Local Government. We focus on improving outcomes for local people and you might be surprised at the range and quality of the services we provide.

We offer a fantastic range of staff benefits that include generous holiday (from 28 days a year plus bank holidays), local government pension scheme, subsidised leisure membership, discounted travel and flexible working in many roles. We offer well-defined opportunities through our learning and development programme. We also have an employee wellbeing programme, an employee assistance programme and support via our dedicated occupational health service.

How to apply
More information is available on the role profile document. Please read this document to ensure that you meet our requirements. More information about working for the Council, our values and vision, is available on our web site.

Applications should be made via our online application system (no CVs please).
For further information and how to apply online, please visit www.oxford.gov.uk
If you are unable to access our website please call 01865 252848.
Note: For roles that require a DBS Certificate (Enhanced and or Barred List check), candidates are required to supply their complete work history. Please ensure you explain any gaps in your work history. Coronavirus information: It is intended to conduct interviews via a video conferencing platform such as Zoom or Jitsi; please contact us if this is not an option for you. Please note that these roles require you to work from one of the two Census Support Centres in Oxford and staff at these centres will be required to work in accordance with government guidelines relating to Coronavirus such as social distancing and training will be given in relation to this. Please note that these positions are subject to what government guidelines and lockdown restrictions are in place at the time and this will determine whether or not the Census Support Centres can be open.

Closing Date: 21 January 2021

Late applications will not be processed

Interview Date(s): 02 February 2021/ 05 February 2021

For an informal discussion about the post please contact Sally Hicks, Oxford City Data Analyst, on 01865 252797 or email shicks@oxford.gov.uk

We are an equal opportunity employer:
We value the diversity of our people and actively seek to have a workforce that represents the rich diversity of the community we support. We have policies in place to ensure that every applicant and employee can flourish and succeed. Currently we are underrepresented in some areas, and would particularly welcome applicants from BAME communities. All applicants will be given fair consideration for work and will not receive less favourable treatment on the grounds of any protected characteristic.

Oxford City Council is not currently licensed as a sponsor and cannot employ migrant workers outside the European Economic Area and Switzerland under the Point Based System rules, issued by the UK Border Agency.

Downloads

  • CensusSupportAdvisor_Job description
  • Employer: Oxford City Council
  • Reference: 001841
  • Published: Thu 07/01/2021, 15:55 PM
  • Closing on: Thu 21/01/2021, 23:58 PM
  • Working Pattern: Evenings, Flexible Hours, Part Time, Weekends
  • Hours: 17.5 hours per week, (5 in 7 contract including some weekend and evening work). Anticipated start date of 01/03/2021 to 04/05/2021
  • Salary: G4: £23,333 to £24,044 per annum. (Pro rata for part-time)
  • DBS Check: Yes
  • Location: Oxfordshire

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