Repairs Administrator (P01733)
Property Services (Housing)
Fixed Term Contract 6 Months
£21,950 - £23,758 inclusive of outer fringe allowance pro rata
30 hours per week
Monday to Friday (6 hours per day starting at 8.45am)
Our council is going through an exciting time of change. We have developed a ‘One Team’ approach to working and this relies on each and every person working collaboratively to deliver shared goals. To be a positive influence on this environment, you’ll need to be able to support others and be a genuine team player.
What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.
Working closely with our long-term partnering contractors - Mears - to maximise customer satisfaction and achieve value for money. Working with colleagues and contractors to ensure delivery of a first class responsive repairs service
We are looking for a Repairs Administrator to join the Housing Repairs Contact Centre Team dealing with customer calls and emails within a fast paced environment. Covering responsive repairs, planned works and other housing related services. Delivering a comprehensive, caring, sympathetic and understanding approach especially when dealing with vulnerable customers.
Customer service experience is essential, providing exceptional commitment for the Tenants, Leaseholders and customers of Welwyn Hatfield Borough Council. Working on own initiative, prioritising work, making appointments with customers for property inspections. Ensuring all administrative duties are fulfilled to a high standard.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Closing date: 24 January 2021.
Assessment date: 29 January 2021.
Interview date: 3 February 2021.