Harborough District Council’s vision is to work with communities in a vibrant, safe and prosperous district and to bring the best opportunities to all.
Harborough District Council is looking to appoint a full-time NDR Officer to join our Revenues and Benefits Partnership. The Partnership is a Shared Service and comprises of the Revenues and Benefits departments from Hinckley & Bosworth Borough Council, North West Leicestershire District Council and Harborough District Council. Subject to certain conditions being met, this exciting role offers varied and interesting work for the successful candidate, as well as the potential to work flexibly from home.
The successful candidate will play a key role in helping our service meet and exceed performance standards whilst delivering excellent customer service. You will be dealing with customers regarding the billing and collection of Non Domestic Rates. You must be able to work well as part of a team and also effectively under your own initiative. You will need to monitor and progress unpaid debt, dealing with customers, employers and other agencies to secure payment of unpaid charges. You must have excellent written and verbal communication skills, along with customer focus and the ability to deal with sensitive and challenging situations. A flexible approach with a ‘can do’ attitude is essential. You must be able to use a range of IT software systems including Microsoft Office suite or equivalent.
This position is subject to a basic DBS check.
The Closing date for receipt of completed applciations is midday on 21st January 2021.
Interviews will be held on 8th February 2021.
Desirable criertia from the person specification may be used for sifting purposes.