We are seeking an Operations Manager to supervise and develop our specialist CCTV monitoring and Out Of Hours Call handling service staff who are responsible for our shared service operation covering both Huntingdonshire and Cambridge City Councils.
This is a 24/7 operation and the postholder will be based out of our Huntingdon offices with responsibility for the training, development and direct line management of a team of 10 staff who you will lead, motivate and develop, to create and maintain a highly competent and participative workforce.
The postholder will require extensive experience in running teams in a busy operational environment, possibly from a call handling, call centre or operational control room setting and will work closely with, and deputise for, the Head of CCTV Operations.
You will require excellent communications skills, have the gravitas and experience to develop individuals and teams, manage remotely and bring about a cultural change and mindset to ensure the team works as one. Able to lead, inspire and engage, you will also be required to lead on report writing, analysis of performance measures, and have good IT skills in MS Word, Excel, and use of database and internet / email packages.
Training will be provided for the right candidate with proven skills sets in leading teams through continuous change management and no prior CCTV experience is necessary, although knowledge of securing industry standard accreditation would be advantageous.
As this service’s main client is the local police on incident and emergency events, experience in confidentiality and handling sensitive and or personal data is required and you will need to pass and hold Cambridgeshire police vetting and also obtain and hold the SIA Non-Front Line Managers licence which will be arranged by HDC. Signing of the Official Secrets Act, and Confidentiality statements are also required of the successful applicant.
The service is developing further since its new technical refresh of equipment in 2019, and requires to form new ways of working, operational work instructions and training guidance to meet the new demands of the service to industry levels of performance, and help develop and support the team to a high standard of service delivery and resilience of the service.
The service is 24/7, and therefore occasionally the post holder may be required to occasionally work outside of normal office hours to ensure they meet all teams across various groups to maintain the services we manage. As this may entail some out of hours or weekend working a shift allowance will be paid for this post.
Huntingdonshire District Council (HDC) is passionate about providing high quality services to our communities, residents and businesses and this means we need to employ and retain the most talented and dedicated people. Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking Local Authority whose residents are at the heart of our decision making
We want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising) all of which support our ultimate purpose of putting our customers first.
Please note that internally this role is titled Shared Monitoring Service Assistant Manager.
Closing date for completed applications is Monday 18th January 2021 and interviews will be held wc 25th January.
Equality, diversity and inclusion is at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits including flexitime to encourage a work life balance. We particularly welcome applications from those who are significantly under-represented in our organisation and sector, such as disabled people and people from BAME communities