Emergency Response Officer
Islington Council’s Telecare Service provides a high quality community alarm response service to elderly and vulnerable clients in the community. We provide routine and emergency support on a 24/7 basis, ensuring delivery of a service that promotes the dignity and wellbeing of our customers. We are seeking an Emergency Response Officer to join our team; in this varied role, your responsibilities will include responding to emergencies in client’s homes, installing equipment, system inputting, and answering calls from customers enquiring as to the service. In addition, we also provide the out of hour’s service for the council as a whole, where we handle calls for housing & commercial repairs, noise & anti-social behaviour and referrals for social services.
As an Emergency Response Officer you will deal with complex enquiries in accordance with customer services strategies and corporate policies. You will need to be sensitive to the needs of different customer groups; ensuring rapid and appropriate responses for customers who may be distressed, irate and aggressive, and including those with special needs using our alarm handling platform.
You will be an individual with excellent listening and communication skills, you’ll have extensive experience of providing quality services for elderly and vulnerable people in either telecare or a similar setting. You need to be able to offer reassurance to our clients and have ability to remain calm in all situations. Excellent IT skills, be a team player, flexible and have the ability to multi-task.
You will be required to work on a rota basis of 12 hour shifts; this will include days, nights, weekends and bank holidays.
This post is subject to enhanced DBS clearance
It is essential for any applicant to have a full, clean, current UK driving licence. (Documentation will be checked at interview and the successful applicant will need to complete the council’s driving assessment)
Islington Council’s commitment is ‘to create a place where everyone, whatever their background, has the same opportunity to reach their potential and enjoy a good quality of life’.
Closing Date: Sunday 17th January 2021 at 23:59pm.
Interview Date: Week commencing Monday 1st February 2021.
For any further information about the role advertised, please contact Cheryl Brown on 020 7527 1882 or via email at firstname.lastname@example.org