Grade 5 £27,978- £31,044- 12 Month Fixed Term Contract/Secondment Opportunity (36 hours per week/full time ).
Havering is the easternmost London borough, bordered by Essex to the North and East, the River Thames to the south and the boroughs of Redbridge and Barking & Dagenham to the west. It is one of the largest boroughs in Greater London with a population of 257,000, over 7000 businesses and an area of approximately 40 miles.
Havering is a great place to work, with a vibrant culture, innovative approach and at its centre is the historic market town of Romford.
Working as part of the Income Services Team, the Welfare Support & Financial Inclusion Officer is responsible for offering in-depth advice on welfare, benefits, debt and income maximisation. Working in conjunction with other departments, you will also be responsible for delivering wider policy objectives in relation to preventing financial and digital exclusion.
We are a highly motivated and high achieving team and we are looking for an exceptional candidate to complete our busy team.
About the Job
Advice – Provide specialist advice in areas such as housing, grants, fuel poverty, money management and utilities. Provide support with applications for welfare benefits and discretionary grants. Provide advice and guidance around budgeting and create budget and support plans with residents. Help residents to set up low-cost contents insurance.
Banking - Improve access to mainstream financial products, basic bank accounts and services and assist with applications where appropriate.
Benefits – Help residents to apply for welfare benefits, check to see if residents are claiming all the benefits they are entitled to and assist residents in appealing against benefit decisions.
Credit – Provide specialist advice to residents on accessing mainstream financial products or those from ethical lenders such as credit unions and discourage high-risk lending.
Debt – Help residents to access appropriate advice and guidance.
Digital Inclusion – Provide face-to-face and online IT skills and training workshops to residents, including training in online banking, making online claims for benefits and using price comparison websites.
Employment & Education - Help residents move from unemployment or low paid employment to sustainable and fulfilling employment. Conduct ‘better off’ assessments with residents to allow them to make informed decisions about future employment.
Food & Fuel – Assist residents with switching to low-cost utility providers and applying for grants and fuel vouchers where necessary. Make food bank referrals as appropriate.
With experience in a similar post, the post holder must be able to make decisions and run with ideas and projects. Candidates must possess exceptional customer service and communication skills and work for the benefit of our customers. You will seek creative solutions to raise financial awareness while maximising rental income.
With a proven track record of successful multi agency working, you will be outcome focused and have excellent written and verbal communication skills. You will also be a skilled and effective negotiator and problem solver.
You will have excellent IT skills, in particular Microsoft Excel.
To meet the requirements of this key role, you must be customer focussed, able to work on defined operational projects, interpret complex benefit legislation and be able to meet tight deadlines.
The post holder will be required to work 36 hours per week or as required by the Line Manager to meet the needs of the service
The London Borough of Havering is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.
Priority consideration on all advertised roles will be given to London Borough of Havering Redeployees.
The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.
Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.
In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).
For an informal discussion about the post, please contact Michael Lynch, Income Services Manager on 01708434753
The closing date for the receipt of applications is 18th December 2020 however, interest in this job may be high and we therefore reserve the right to close the vacancy early.
You will be notified if your application has been successful. Interviews date TBC.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
Please view Welfare Support and Financial Inclusions Officer Job Profile here