Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.
Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.
This is an exciting time to join the Housing Service at Gravesham as it’s just about to embark on a programme of change, which includes the purchase and implementation of a new housing management system. This new role, Neighbourhood Housing Manager will be an integral part of the change journey, and will help to ensure that that strong leadership is in place for the housing management team.
Supporting the Service Manager (Housing Landlord Services) you will be responsible for the continuous professional development of the council’s housing management functions. You will develop, implement and place resident involvement at the heart of the housing landlord services functions.
You will lead and motivate the housing management team to deliver a quality housing service that achieves high customer satisfaction whilst also supporting staff in their personal development though the provision of training, coaching and mentoring opportunities.
You will play a key role in ensuring that technology is used most effectively to deliver a consistent high quality, accessible service to our tenants whilst also developing an effective performance culture throughout the teams to ensure the delivery of consistent high quality, value for money services in meeting the council’s corporate performance management requirements.
To supervise a team of Housing staff, ensuring regular 1-2-1s and appraisals, use of performance management techniques to drive up performance. To participate in the recruitment and selection process, disciplinary, grievance and sickness absence.
Directly train, or ensure that training is provided to the team on procedures and policies, contract management, use of Castleton and other IT systems.
Be responsible for ensuring that staff within the team deliver an efficient, responsive and proactive service.
To supervise and co-ordinate the provision of the housing management services including:
- Regular tenancy checks
- Investigation and resolution of succession and assignment applications.
- Recovery of property from unauthorised occupiers and in cases where the property may have been abandoned.
- Initial complaints of nuisance, breach of tenancy, anti-social behaviour.
- The conversion of introductory/probationary tenancies to secure tenancies.
- Investigate and decide requests for tenancy amendments.
- Manage requests for consents and approvals of tenant rights, granting permission and providing advice on requests for certain improvements and/or alterations to Council owned dwellings.
- Resolving disputes regarding boundaries of Council owned land.
- Support for vulnerable residents.
- Estate inspections and contract compliance.
Ensure staff respond quickly to complaints of nuisance and anti-social behaviour ensuring that cases are properly investigated, evidence is gathered, the complainant is kept informed of progress and relevant enforcement action is taken.
Co-ordinate estate services, e.g. communal repairs, cleaning, ground maintenance, refuse collection, parking, graffiti removal, etc.
Take responsibility for a geographical area as part of the management team standing in for colleagues and liaise closely with other teams as necessary.
Respond urgently to correspondence, members' enquiries and complaints, ensuring that evidence is gathered, a response provided within timescales
Organise and attend Tenants Residents Association and other meetings as required. Actively encourage resident engagement.
Excellent communication skills (both written and verbal).
Ability to adapt communication styles to meet the needs of the target audience.
Developed analytical, numeracy, literacy and problem solving skills.
Time management and prioritisation skills.
In depth knowledge of housing legislation.
Knowledge of the national housing agenda.
IT skills and knowledge of Office based IT packages.
Holds a relevant professional housing qualification.
Full driving licence held.
Experience of working within housing management for a minimum of 5 years, with a proven successful track record.
Minimum of 2 years line management experience.
Experience of resident engagement.
Ability to work under pressure.
Performance and person focused.
Motivated and enthusiastic.
In return we offer you:
A generous holiday entitlement, plus paid bank holidays.
In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.
Employee Assistance Programme
The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate.
Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help,
whenever you need them. Support on the telephone, online and face to face.
A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.
An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.
If you would like to have an informal discussion with the recruiting manager call Jody Bulman Service Manage r(Housing Landlord Services) on 01474 337186.
Applicants must be able to demonstrate all essential requirements as listed in the job profile
Equal Opportunities Commitment Statement
Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
We reserve the right to close this vacancy at any time prior to the closing date.