As a forward-thinking local authority, we want every interaction with residents and customers to be the very best experience we can make it, and this is about what all of us do every day. Our employees inspire each other to be the best through their ingenuity and desire to serve our communities well. To help improve our customer experiences further, we are looking for a proactive and service focused Customer Delivery Officer to join our busy and fast paced Council tax and NNDR team.
The team deal with resident and customer cases and enquiries via phone and email dealing with all aspects of the role from:
- New builds
- Moves in, out and within
- Bill enquiries
- Special payment arrangements
- Setting up Direct Debits
Particularly busy due to Covid 19 effecting so many people and businesses we want someone who understands, listens, and can show empathy to customers and businesses alike giving advise and support.
The successful candidate will be able to demonstrate: -
Communicate clearly – Keeping informed and managing expectations
Role Model - Open, honesty and taking ownership
Forward Thinking - Flexible, resilient and continually improving
Accessible and supportive - Promoting self-service while recognising customers individual needs
Listen to & understand - Listening and understanding to Customers and colleagues
Work together - Sharing knowledge
So, if you are a customer focused professional, with excellent communication and IT skills particularly using Iworld, with previous Council tax and NNDR experience we would like to hear from you.
Closing date: 11pm Sunday 29th November 2020
Interview date: Thursday 3rd December 2020
For an informal discussion, please contact; Sue O’Brien sue.o’email@example.com or Zuzanna Krogulec firstname.lastname@example.org
Please quote grade 5 role Income and Payments/Council Tax – NNDR.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.
Wokingham is an equal opportunities employer.