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Customer Delivery Officer L2

  • Employer: Wokingham Borough Council
  • Reference: 706280
  • Published: Tue 17/11/2020, 10:20 AM
  • Closing on: Sun 29/11/2020, 23:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Grade 5 £24,491 pro rata
  • DBS Check: No
  • Location: Shute End, Civic Offices, Wokingham, Berkshire

As a forward-thinking local authority, we want every interaction with residents and customers to be the very best experience we can make it, and this is about what all of us do every day. Our employees inspire each other to be the best through their ingenuity and desire to serve our communities well. To help improve our customer experiences further, we are looking for a proactive and service focused Customer Delivery Officer to join our busy and fast paced Council tax and NNDR team.

The team deal with resident and customer cases and enquiries via phone and email dealing with all aspects of the role from:

  • New builds
  • Moves in, out and within
  • Bill enquiries
  • Special payment arrangements
  • Setting up Direct Debits

 

Particularly busy due to Covid 19 effecting so many people and businesses we want someone who understands, listens, and can show empathy to customers and businesses alike giving advise and support.

The successful candidate will be able to demonstrate: -

Communicate clearly – Keeping informed and managing expectations

Role Model - Open, honesty and taking ownership

Forward Thinking - Flexible, resilient and continually improving

Accessible and supportive - Promoting self-service while recognising customers individual needs

Listen to & understand - Listening and understanding to Customers and colleagues

Work together - Sharing knowledge

So, if you are a customer focused professional, with excellent communication and IT skills particularly using Iworld, with previous Council tax and NNDR experience we would like to hear from you.

Closing date: 11pm Sunday 29th November 2020

Interview date: Thursday 3rd December 2020

For an informal discussion, please contact; Sue O’Brien sue.o’brien@wokingham.gov.uk or Zuzanna Krogulec zuzanna.krogulec@wokingham.gov.uk

Please quote grade 5 role Income and Payments/Council Tax – NNDR.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.

Wokingham is an equal opportunities employer.

Downloads

  • Job Description
  • Service and role scope

How to Apply

If you feel you have the necessary skills apply online by clicking the link below. Please note applications cannot be considered without the completion of the application form in full.

Apply Now

  • Employer: Wokingham Borough Council
  • Reference: 706280
  • Published: Tue 17/11/2020, 10:20 AM
  • Closing on: Sun 29/11/2020, 23:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Grade 5 £24,491 pro rata
  • DBS Check: No
  • Location: Shute End, Civic Offices, Wokingham, Berkshire

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