In this demanding frontline role you will use your excellent communication and customer service skills working in a busy multi-tasking environment, answering alarm and telephone calls and co-ordinating responses; this includes life critical calls handling.
The job is fixed term for six months, we would be happy to consider anyone who would like to apply on the basis of a secondment from their substantive job. If you would like to apply on the basis of a secondment please get the agreement from your manager before applying.
About the role
You will be required to work hours at the weekends as part of your regular working pattern, in addition to hours worked during the week. You will work a variety of shifts over 24 hours including night working. You will also be required to participate in standby duties where you will receive a payment to be available to work at short or without notice, to cover resourcing shortfalls in the service. You must live within the city of Brighton and Hove or within a reasonable travelling distance to Kemptown, so that you can attend swiftly when required.
A driving licence is not required for this post.
Your experience of providing services to vulnerable client groups, and ability to quickly and calmly assess an emergency situation and take appropriate actions, will be combined with excellent team working skills.
Due to the specialised nature of the work, an initial bespoke training program must be undertaken. You must have the capability and the aptitude to learn new skills and develop these to required standards within restricted time frames. Good ICT skills are required.
We highly recommend you read the ‘Maximise your Chances’ below before you apply for this job. It is important you are able to show how you meet the Person Specification when applying. Not following this guidance is likely to reduce your chances of success.
Your starting salary will be pro rata if the above position is part-time or term-time only.
Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.
Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.
We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans as these groups are currently under-represented in our Directorate workforce.