Social housing is high on the national agenda and we are offering an exciting opportunity to join our Neighbourhood Housing Team as a Senior Specialist Advisor.
Neighbourhood Housing provide a range of housing services including tenancy sustainment, enforcement, estate management and our retirement housing services. The team are also responsible for the effective management of anti-social behaviour across our estates key to which is our continued commitment to partnership working, engaging with our local and national agencies.
It is an exciting time to join the team. You will have the opportunity to help improve the service, work across a range of different cases and support a number of new projects and initiatives.
As Senior Specialist Advisor you will provide comprehensive, customer focused specialist advice within the Council, to elected members and externally. In addition to delivering a specialist, professional housing management service, the Senior Specialist also oversees the councils’ tenancy resolution service and retirement housing service, providing technical support and advice to the team. You will provide high standards of advice and support to colleagues to resolve cases of varying complexity.
You will also provide performance and quality control for the overall delivery of the specialism, working with teams across the Council, providing technical mentoring and support, encouraging the transfer of knowledge, improving performance and the customer journey. You will also take responsibility for delegated corporate projects and strategies.
You will have a track record of achievement in, and an in depth knowledge of, housing services and you will have particular experience in implementing change to improve services.
You must have strong communication and negotiation skills with an ability to form excellent working partnerships and be able to lead, steer and motivate teams effectively.
Experience in tenancy management in social housing is essential.
The closing date for the receipt of applications is noon 27 November 2020
Interview date TBC