We've noticed you are using Internet Explorer. This is an outdated Web Browser and is not supported by this website. Consider switching to a moden Web Browser like Google Chrome.
The local government jobs site from Jobsgopublic

Contact Centre Team Leader

  • Employer: Southwark Council
  • Reference: SC03929
  • Published: Wed 04/11/2020, 12:12 PM
  • Closing on: Sun 03/01/2021, 12:12 PM
  • Working Pattern: Full Time
  • Hours: 36 hours/week
  • Salary: £34689 - £40632 per annum
  • DBS Check: No
  • Location: London Bridge, Southwark

The role

If you are applying for the fixed-term post, this can be offered on a secondment basis. Please ensure you have prior agreement from your current line manager

We are an award winning Contact Centre looking to provide the right candidate with an opportunity to develop their leadership skills and gain valuable experience to further their career. Moreover, to contribute to the continual improvement and development of Contact Centre services

Is this you?

* Taking responsibility to deliver successful conclusions

* A strong commitment to always doing what you say you will do

* Target driven and solution orientated

* Target setting which makes a positive difference to the customer experience * Robust challenge of poor performance

* Constant striving for improvement * Leadership which sets the example and modelling of positive behaviours

* Supporting individuals to fulfil their potential and celebrating success

* Benchmarking standards and looking to replicate excellent service delivery

* Innovation and motivation Customer Focus Right first time service delivery

* Can do attitude and demonstrable ownership and responsibility

* Passion, Drive and commitment * Service delivery which is focused on the customer and shaped by putting yourself in the customers shoes

* Strong communication skills and ability to communicate in a range of formats

* Strong commitment to corporate working, team working and joint working with internal and external stakeholders

* Flexible attitude, always prepared to go the extra mile

If this this you, then we would love to hear from you.

Recruitment Timetable Closing date: Sunday 15 November 2020 Interviews: Week commencing 30 November 2020

(COVID-19) - information for job applicants: Southwark Council are following the most recent Government guidelines surrounding Corona virus.

During this period, we still look forward to receiving your application and if successful, we will be conducting interviews remotely via video link. Details will be confirmed via email, if successful

Recruitment timetable

Closing date: Sunday 15 November 2020

Interview Date: Tuesday 01 December 2020

Apply Now

  • Employer: Southwark Council
  • Reference: SC03929
  • Published: Wed 04/11/2020, 12:12 PM
  • Closing on: Sun 03/01/2021, 12:12 PM
  • Working Pattern: Full Time
  • Hours: 36 hours/week
  • Salary: £34689 - £40632 per annum
  • DBS Check: No
  • Location: London Bridge, Southwark

Vacancy Location