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This Vacancy has closed.

Customer Feedback, Information and Improvement Officer

  • Employer: Barnsley Metropolitan Borough Council
  • Reference: BMBC/20/135162
  • Published: Fri 09/10/2020, 0:05 AM
  • Closing on: Fri 23/10/2020, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £20,000 - £29,999
  • DBS Check: No
  • Location: Westgate Plaza, Barnsley, South Yorkshire

Salary: £24,982 - £27,741  Plus laptop & phone 

Working Arrangements: Monday - Friday inc. Agile Working 

Hours per week: 37

Contract type: Permanent   

Flexible working arrangement 

This post is suitable for Job Share

See our range of Employee Rewards

Closing date: 23.10.2020 at 23:59

 

The successful candidate will be required to speak English to an appropriate standard.

 

This post requires a Basic Criminal Record Check 

Prospective employees will be required to give a reasonable account of any significant periods (6 months or more in the past 3 years) of time living abroad.

 

Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service.  If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.

 

 

About the Post:

 

Shape a better future with us

 

We’re thrilled to have achieved Investors in People (IIP) Gold status for how we lead, support and develop people. And an exciting opportunity has arisen for you to join the council’s Customer Feedback, Information and Improvement Team where you will play an essential role in ensuring all feedback and information requests received are captured, monitored and effectively responded to; enabling us to learn from people’s experiences. 

 

Your role in our journey

 

As a Customer Feedback, Information and Improvement Officer, you will be responsible for the day-to-day management of customer feedback and information requests received by the Council.  Receiving, recording and registering complaints, compliments, freedom of information, individual right and environmental information requests, you will also support in ensuring an appropriate response is provided within timescales.  In addition, you will assist and support services in learning from customer experience and requests.

 

 

 

What you’ll need

 

To join us, all you need is a level 3 qualification. If this sounds like you, then there’s never been a better or more exciting time to come join us, so if you’d like to be part of our success and help us to build a brighter future for Barnsley, then please apply now – we’d love to hear from you!

 

Please submit a copy of your certificates with your application form.

 

 

 

A lot to look forward to

 

Here at Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent. We’ll prioritise learning and enabling you to achieve your potential. We’ve created a development process that lets you grow in the way that suits you - whether that’s training to be a leader, or learning flexibly online. That’s one of the reasons why we achieved IIP Gold, and why you’ll find your career here inspiring and rewarding.

 

For an informal discussion please contact Kate Liddall 01226 774258 or Claire Dobby on 01226 772278.

 

 

Please use the documents below to help support you with your application form.

 

Job Profile: Customer Services Improvement Officer Job Profile.pdf

Vacancy Exposure Profile: Exposure Profile.pdf

Help with your application form

Why work for us?

 

 

Barnsley Council is passionate about Equal Opportunities and Flexible Working. We're committed to equality and diversity in all aspects of our work and welcome candidates with a broad diversity of talent. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Click here for more information.

 

CVs will not be accepted.

 

www.barnsley.gov.uk/jobs

  • Employer: Barnsley Metropolitan Borough Council
  • Reference: BMBC/20/135162
  • Published: Fri 09/10/2020, 0:05 AM
  • Closing on: Fri 23/10/2020, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £20,000 - £29,999
  • DBS Check: No
  • Location: Westgate Plaza, Barnsley, South Yorkshire

Vacancy Location