Customer Service Advisor
£20,493 - £22,627 per annum
Blackdown House, Honiton / Exmouth Town Hall / Home Working
Full time Monday to Friday 8:30-17:00
Fixed Term 12 Months
East Devon is independently recognised as an outstanding place and so it follows that its council must also strive to be outstanding. Everything we do is aimed at ensuring that East Devon is a place that people want to live in, work in, visit and enjoy. Our ambition is to be an outstanding council which works together with local people to create great value services and an outstanding community, economy and environment for East Devon, now and for future generations.
About the role
Our Customer Service Centre may be small, but it is perfectly formed and provides a variety of duties which makes the role more interesting. The range of enquiries received by telephone, email, webchat, social media and face to face covers every council service we provide; a good proportion of which are resolved at first point of contact. That makes this ‘call centre’ role unusual because it gives you the opportunity to interact with the customer through all contact channels and provides you with a wide variety of enquiries to resolve or signpost – no two days are the same.
So, if you are looking for a customer facing role which gives you the opportunity to develop a broad knowledge base, and use your judgement and problem-solving skills to offer practical solutions to a wide range of enquiries whilst simultaneously updating information systems, we want to hear from you.
In return we can offer you a fantastic working environment in our brand new, purpose built offices in Honiton and refurbished offices in Exmouth. Working in a small but professional and dedicated team you will have access to excellent benefits including generous annual leave, flexi-time, access to a Local Government Pension Scheme, and salary sacrifice cycle scheme. In addition, you’ll be encouraged to take advantage of learning and development opportunities.
Successful experience of working in a call centre environment and a strong customer focus will be essential. You will also have a good standard of education (ideally GCSEs or equivalent), with a good knowledge of Customer Relationship Management systems in order to swiftly navigate information and update records whilst dealing with the customer. An understanding of local government services and processes will be an advantage, but you must have strong IT skills, excellent communication and interpersonal skills, along with the ability to work well in a team and to quickly absorb a wide range of knowledge about the Council’s services.
Closing date: 4 October 2020. Telephone interviews will be held during week commencing 19 October 2020, and interviews during week commencing 26 October 2020.