This is an exciting opportunity for someone with an interest in social housing to join our busy income collection team. We are looking for someone who can make a difference and have effective conversations so that we can collect rent payments.
You will be an excellent negotiator and secure payments, make payment agreements and payment plans and recover rent and housing debts owed to the Council.
You will be someone who is able to take a proactive approach to minimise debts and maintain regular contact with customers in rent arrears.
As an Income Management Assistant you will provide a high quality customer focused service, having a firm but fair approach and be motivated to contribute to team targets and performance.
We are looking for someone keen to understand our customer's and to have an interest in or knowledge of Universal credit and welfare benefits and be someone who would offer our customers the best advice and support they can if they face financial difficulties.
You will be an excellent communicator and will refer our tenants to relevant agencies, for advice and support when needed.
If you feel you have the appropriate skills, or are keen to start a career in social housing and are looking for opportunities to progress then we would love to hear from you!
There are two posts available.