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This Vacancy has closed.

Senior Application Support Analyst

  • Employer: London Borough of Hammersmith & Fulham
  • Reference: LBHF/20/133391
  • Published: Mon 14/09/2020, 16:50 PM
  • Closing on: Sun 11/10/2020, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £42,134 to £51,360 per annum
  • DBS Check: No
  • Location: Hammersmith and Fulham, Hammersmith & Fulham

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Resources department, our ambition is to be 'ruthlessly financially efficient' in everything that we do, to ensure that our residents and services are receiving the best value for money whilst challenging old-fashioned thinking, unfairness and removing waste where possible.

Please refer to the Job Description for more information.                                                                                                                                                                                                                 

Role Responsibilities:

We need an experienced application support analyst to lead on support for our primary income management application, Capita Axis (Pay 360). Ideally the successful candidate will have a sound knowledge of the Capita product and the associated business functions, but we welcome applications from all application support analysts that are keen to become expert in this area. Key skills and responsibilities include:

- Support for supplier led upgrades and bespoke development.

- MS SQL

- Informal Training / Knowledge Sharing with colleagues.

- The role will extend to other applications and software packages.

This is a senior role and a salary towards the top of the advertised Career Grade is expected.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.   

 

People Values:

How we act defines who we are.  At the heart of our organisation is a common approach to defining ‘who we are’.  We are looking for people who can build this into everything they do.

We are fair

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

 

Recruiting for Attitude:

Your skills and ability are important however, we recruit as much for attitude as we do experience.  We are looking for people who have the following attributes:

Complex problem-solving

The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

Critical thinking

The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking.  You can rationalise decision-making and form views quickly and soundly from a range of sources.

Creativity

You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations.  You can apply creative solutions that deliver hard outcomes.

People management

You can get the best out of people.  You have a coaching-style and drive through a commitment to personal and professional development.  You are clear in your expectations and have exception feedback from your team about their working environment. You recognise and support people as individuals.

Coordinating with others

You have the knack of working well with others.  You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others.  You will also can recognise how others work, think, and feel to get the most out of collaboration.

Emotional intelligence

You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics.  You can recognise motiving factors and demonstrate empathy appropriately applying a wide range of adaptive social skills.

Judgement and decision making

You can take rational and evidence-based decisions and take responsibility for your decisions and actions.  Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement.

Negotiation

You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners.  This includes understanding how to structure and undertake successful negotiation on an organisational-wide level.

Service orientation

You must be unequivocal in your commitment and drive for outstanding service delivery.  Both in terms of the quality of products and work delivered as well as the achievement of objectives.  You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.

Cognitive flexibility

The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach.  Applying cognitive flexibility to situation of significant change and transformation.

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

Downloads

  • Role Profile
  • Employer: London Borough of Hammersmith & Fulham
  • Reference: LBHF/20/133391
  • Published: Mon 14/09/2020, 16:50 PM
  • Closing on: Sun 11/10/2020, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £42,134 to £51,360 per annum
  • DBS Check: No
  • Location: Hammersmith and Fulham, Hammersmith & Fulham

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