Trainee Service Desk Analyst

 Trainee Service Desk Analyst (P1208)

Full Time

£22,809 up to £25,117 Inclusive Annual Salary

Plus up to 18.5% employer pension contribution

Closing date for applications: 12 October 2020

Interviews are scheduled for w/c: 19 October 2020

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, historic city centre and charming villages. Our refurbished offices are in the city centre near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

As a Trainee Service Desk Analyst, you will provide first line IT support and customer service for our employees. The postholder will be provided with relevant guidance and training in order to build their skills and knowledge within IT. In this role, you will receive training to manage straight forward incidents, requests and problems, ensuring that IT issues are recorded appropriately to support IT data statistics. You will be trained on how to create and disable user accounts, how to install/reinstall software and to resolve/assist in the resolution of faults.

In order to be successful in this position, you’ll possess the ability to remain calm and patient when dealing with challenging internal customers and excellent listening skills. It is essential that you have a good technical knowledge of Microsoft Office and; Exchange administration, Active Directory and knowledge of & ability to work to standards such as Information Technology Infrastructure Library. Successful applicants will be educated to ‘A’ Level standard or equivalent – an IT related degree qualification is desirable.

We offer a competitive package which also includes up to 25.5 days annual leave, pension scheme, reimbursement of professional fees, access to parking, training and development opportunities, flexible working options (including homeworking), leisure and travel discounts and a number of other benefits.

This post is subject to a Basic Disclosure Check.

For an informal discussion, please contact Caroline Croft, Digital IT Manager on 01727 819359.

For full details visit www.stalbans.gov.uk or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.