Team: Accommodation Services Team
Job Family: Providing CBG9
Salary: £27,905 - £30,507 per annum pro rata
Hours: Full-time, 37 hours per week (additional out of hours duty as per rota)
Base Location: Watling House, Dunstable
Contract Type: Permanent
Closing Date: 27th September 2020
Interview Date: To be confirmed
More about the role: Accommodation Services Officer
It’s an exciting time at Central Bedfordshire’s Housing Service. The Housing Service is a self-contained business that manages and maintains some 5,200+ Council-owned homes with a growing Private Sector Property Management Portfolio. Find your greatness as an Accommodation Services Officer. The team provides a wide range of services for the management of Licensees/Private Tenants, our aim is to help residents sustain their licence, find permanent accommodation and avoid long term homelessness.
Day to day you will ensure effective delivery of housing management and Landlord service to private tenants, managing a range of private sector properties and their tenancies, managing lettings allocations across private housing providers as well as processing financial assistance for applicants to the private rented sector. This will include the health & safety of residents/visitors, enforcement of the tenancy conditions, rent collection and ensuring that properties we manage are safe and clean.
This is an exciting opportunity for someone ideally with experience into a lettings/ property management role & who is motivated and focused on providing a first-class service to our Landlords and tenants. You will be able to demonstrable the ability to make clear decisions under pressure using evidence, sound judgment and experience. You will be someone who works across boundaries to better understand customer perspective and seeks out customer insight to shape decisions. You will be someone who puts the customer at the heart of everything they do & embeds equality and diversity in all aspects of service delivery. You will be able to stay calm and focused under pressure and in volatile situations.
You must have up to date knowledge of Housing Legislation, including anti-social behaviour and enforcement options. Ideally you will be educated to Level 4 standard, but equally important are the skills you already have and the experience you can bring to the role, alongside your willingness to learn and adapt to changing demands and manage your time.
Join a busy team and take advantage of a generous rewards package, agile working and the chance to learn new skills and develop your career. Find your greatness by helping us to deliver better services to the local community.
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.
To assess your suitability for the role, you must demonstrate how you meet the key outcomes, accountabilities and competencies. To do this, you’ll need to refer the Family Profile, Role Profile and Competency Framework which can be found in the Recruitment Pack
For an informal discussion about this position, please contact: Housing.Recruitment@centralbedfordshire.gov.uk
For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at firstname.lastname@example.org
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
Central Bedfordshire Council is an equal opportunities employer. We welcome enquiries from everyone and value diversity in the workplace. We are a Disability Confident employer, we are working to become a Disability Confident leader in our community.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. If you do not have a CV to hand, please look on our website for a CV template that you can use to create your CV to apply for this role. http://www.centralbedfordshire.gov.uk/jobs/work-here/application.aspx