Horsham District Council are looking for an enthusiastic and customer-driven Apprentice to be part of our team providing a high quality service to our commercial waste department.
This is an exciting opportunity to join a busy working environment with opportunities to further your career through training and development. As the Commercial Administrator Apprentice you will need to excel in building excellent relationships with both our customers and colleagues. Your main duties will include responding to customer enquires via the phone and email as well as carrying out a range of administrative duties with training and support on a range of different systems provided.
The ability to provide a high level of customer service is essential as you will be managing enquires from a range of clients from corporate clients to sole traders. You need to be customer focused and possess an excellent ability to problem solve and work in a fast paced, ever varying environment. You must be versatile and able to communicate with customers and the general public tactfully and in a polite and professional manner. In addition, the successful candidate must possess good communications and interpersonal skills as well a flexible can-do attitude to assisting where required.
You will be fully supported to achieve a Level 3 Business Administration Apprenticeship. 20% of your working week will be dedicated to off-the-job learning.
The course will involve a mix of classroom workshops and remote learning. We will provide the necessary resources, dedicated study time each week, and on-the-job mentoring to equip you with the skills, experience and knowledge required to fulfil this role.
Horsham District Council encourages and supports their employees to have a healthy work life balance by supporting their professional development as well as offering 27 days’ annual leave plus bank holidays (pro-rata), a generous benefits package and an online platform offering discounts from online retailers. Staff are eligible to join a contributory pension scheme where the Council contributes up to 20% of pensionable salary. The Council also provides access to a car lease scheme.
For further information about this post please contact Abigail Nye Commercial Manager on 01403 739382
The interview date will be week commencing 28 September 2020.