Salary: £19,312 - £19,698 Plus laptop & phone
Working Arrangements: Normal office hours inc. Agile Working
Hours per week: 37
Contract type: Fixed Term until 31/12/2021
Flexible working arrangement
This post is suitable for Job Share
Suitable for Secondment: Employees wishing to be considered for secondment should agree with their head of service before submitting an application form.
See our range of Employee Rewards
Closing date: 25.09.2020 at 23:59
The successful candidate will be required to speak English to an appropriate standard.
This post requires an Enhanced DBS Check
If you are currently living overseas or have lived overseas in the last five years please be aware, if you are the preferred candidate for the post, you will be required to apply for an overseas criminal records check from the country/countries you have resided in. If you experience difficulty in obtaining an overseas criminal record check please email email@example.com
Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service. If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.
About the Post:
Your role in our journey
As an Information Support Officer – Warm Homes and Hospital Discharge you’ll be the first point of contact for residents and our partners who need support to address fuel poverty and cold homes. You’ll be an essential part of the team, providing advice to customers accessing the service thorough a wide range of channels including face to face, telephone and social media. You’ll work closely with the wider team and partners to help residents get the support they need either by arranging home visits, sending urgent referrals to ensure timely hospital discharge or signposting on to other agencies. You will assist the Team Leader to produce reports to send to our funders and stakeholders on our progress over the life of the project. You’ll support the team to make sure we have accurate records of the impact we’ve made in addressing fuel poverty, cold homes and improving housing conditions in Barnsley.
What you’ll need
All necessary training will be provided but to join us, you’ll need an awareness of the impacts of fuel poverty and cold homes, with a particular understanding of early intervention. We expect you to have proven experience of working in a busy office environment, dealing with enquiries efficiently and accurately. In this role, your talent for customer service and excellent communication skills will be as important as your IT skills and information management experience. You have a demonstrable flair for forging working relationships with partners, agencies and members of the local community, and for providing excellent customer service and information management skills.
Please use the documents below to help support you with your application form.
Job Profile: Information Support Officer Job Profile.pdf
Vacancy Exposure Profile: Exposure Profile.pdf
Barnsley Council is passionate about Equal Opportunities and Flexible Working. We're committed to equality and diversity in all aspects of our work and welcome candidates with a broad diversity of talent. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Click here for more information.
CVs will not be accepted.