The Child and Family Contact Team is a frontline service responsible for coordinating and supporting the delivery of supervised contact between children and their families within extensive statutory frameworks.
All staff working in the service have specialist knowledge in order to deliver effective services to these high risk and high need groups. The Family Contact Service operates from Leatherhead and Woking and consists of 11 full-time staff. Our aim over the coming 12 months is to improve on the quality of contact that families have with each other, reduce the number of hours of contact that are cancelled, improve the environments where families have contact, work more collaboratively with Social work teams and support families resilience.
In this role you will be working directly with the Child and Family Contact Service based at the Shaw Centre in Woking, however, cover at St Faiths Leatherhead may be required. You will be working in a fast paced environment and the role requires you to be methodical, accurate and have the ability to prioritise your workload and adapt to changing circumstances.
As a Senior Team Administrator you will be responsible for organising and coordinating all elements of supervised contact, including risk assessing referral forms, allocating contact to supervisors according to requirements and abilities. In addition, you will book appropriate venues and act as a key point of contact, working closely with Childrens' services colleagues, including social workers as well as liaising directly with parents and carers.
An ability to take a methodical, flexible approach to work is essential as you will need to keep track of information, update and maintain spreadsheets and databases and at times provide regular statistics to the contact service.
You will be highly organised, willing to take responsibility and use initiative, comfortable in setting your own priorities and meeting deadlines. You will make sure that everything is in place to guarantee that all runs smoothly for the processes and teams you support.
Excellent interpersonal skills are essential along with a high level of written and oral communication skills. You will have experience of working with highly confidential and extremely sensitive and explicit information. You will work in a customer focused environment and have the ability to work under pressure and to tight deadlines.
We are looking for someone who:
- Has a solid background in administration
- Has knowledge of supervised contact services
- Has a good understanding of safeguarding and managing risk
- Has experience of working in a busy office environment and has the ability to adapt to changing priorities in workload
- Has excellent customer service and communication skills, as well as the ability to remain calm in challenging situations
- Has the ability to take accurate phone messages and experience of managing difficult phone calls, at times of a highly sensitive nature
- Is confident, organised and able to implement a proactive approach to your work
- Has excellent IT skills and be proficient in using Microsoft Office
Please make sure you refer to the full job description attached at the bottom of this advert for further information about the role.Job Advert
This is a 12 month secondment / fixed term contract.Additional Information
For an informal discussion contact:
Niamh Jordan – 07866 946572 – Niamh.email@example.com (Wednesday and Thursdays)
Maria Keeley – 07976 886428 – Maria.firstname.lastname@example.org (Friday, Monday, Tuesday)
The job advert closes at 23:59 on 09/08/2020.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years’ service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.Company Information
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