Surrey County Council is determined to transform the way it works. This includes how it provides support to people with a learning disability or autism. A specialist practitioner team has been created, helped by an ambitious programme of investment in more independent housing schemes in our communities.
Senior Social Care assistant roles are key to the success of this team. The postholder will work closely with qualified practitioners to support the duty function of the service using strength-based practice principles to deliver better outcomes to the residents of Surrey.
In this role you will have frequent direct contact with the public on the phone as well as face to face. Your role will be to assist qualified practitioners with a variety of tasks, including assessing people’s needs and carrying out regular reviews. You will frequently be the first point of contact between the public and the service, gathering initial information and identifying the need for further assessment, as well as signposting people to other services.
Your role will give you access to work in partnership with individuals, their carers, professional staff in other agencies, service providers in order to support vulnerable adults and their families to identify and arrange services that meet their needs and promote independence, choice and control.
Senior Social Care Assistant (Fixed Duty Worker)
The LD&A Duty service is the initial point of contact for individuals, families, providers, professionals and other members of the public where there is no current allocated worker assigned to the case, or if the allocated worker is away from the office, and an urgent response is required.
The Duty function provides an effective, responsive and timely screening service to those seeking assistance and is run from within the existing frontline/management workers in the LD&A Team. The Duty team is made up of a fixed duty worker and a rotation of 4 other staff members, and one Duty ATM.
You will be responsible for the overall daily management of the Duty Tray and allocating of tasks to the duty workers. Tasks may include:
- Processing new referrals
- Safeguarding concerns
- Risk assessment
- Financial queries
- DP underspend queries
- Housing related queries
- Continuing Health Care related queries, ie DST attendance requests
- Transfers from other departments, ie Transition, Hospital
- Death notifications
- DOLS requests
We are looking for someone with experience of working directly with people with social care needs, including visiting them in their own homes. You will be confident and competent in working with people with a variety of physical and cognitive impairments.
We are looking for someone who:
- Has substantial experience in a social care setting
- Strong written and verbal communication
- Understanding and knowledge of the function and legislative context of Adult Social Care Services
- Has the right values and behaviours
- Prides themselves on excellent customer service
- Driven and passionate about making a difference to support people to live fuller lives
- A good understanding of IT packages
- As this role requires you to travel around the county, you will need to demonstrate an ability and willingness to travel around Surrey.
Candidates must have a valid UK Driving Licence and access to a vehicle.
For more information please find attached to the bottom of this advert a full job profile.Additional Information
For an informal discussion please contact Raji Kaur on 07773 979416 or by e-mail at Raji.Kaur@surreycc.gov.uk
We look forward to receiving your application which should include your tailored Personal Statement.
This advert closes at 23:59 on Monday 10th August 2020.
Interviews will take place on Monday 24th August 2020.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years’ service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.
Shortlisted applicants who are unsuccessful at interview for this post will be offered the opportunity to take part in the Health Education England Career Navigator Project to receive advice and support with overcoming barriers to employment, career development and signposting to other suitable roles. Participation will be on an opt-in basis.
Please do not apply if you have been unsuccessful at interview stage previously for this role for any team across Adult Social Care in Surrey County Council as your application will not be considered for 3 months from your interview date.Company Information
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