Team: Housing Solutions Team
Job Family: Advising - CBG7
Salary: £21,589 - £23,836 per annum pro rata
Hours: Full-time, 37 hours per week
Base Location: Priory House, Chicksands, Shefford
Contract Type: Permanent
Closing Date: 3rd August 2020
Interview Date: 10th & 11th August 2020
More about the role:
We are looking to recruit a Housing Register Assistant to work within the Council’s front-line Housing Solutions Team.
As a Housing Register Assistant, you will assist customers and staff by providing comprehensive housing advice and work closely with Housing Register Officers to help them to manage their caseload. You will be responsible for processing documents to enable Officers to assess Housing Register applications according to the Council’s Housing Allocations Scheme and you will assist customers, helping them to find suitable accommodation and empowering the residents of Central Bedfordshire to live independently. You can find your greatness by ensuring a person-centred approach to our residents, by meeting housing need and by contributing to the prevention of homelessness.
The successful candidate is required to have experience of direct customer contact, working in an advisory capacity either in a Local Authority or similar organisation, experience of dealing with members of the public, handling difficult issues and volatile situations as well as experience of handling sensitive and confidential information. The candidate must be an organised, innovative and dedicated to improving service delivery with a customer focus by providing real solutions for people in housing need.
The role requires A Level or equivalent qualification, or experience of the key job responsibilities. It is essential that the post holder has the ability to listen, have an understanding of the customer perspective and is able to work well under pressure, they will be required to operate a large caseload and must be able to manage competing deadlines and priorities.
Join us, and take advantage of a generous rewards package, flexible working and the chance to learn and progress. Help us to deliver better services to the local community as a key part of an ambitious Housing Service that is improving the quality of Housing within Central Bedfordshire.
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.
Click HERE to apply now
To assess your suitability for the role, you must demonstrate how you meet the key outcomes, accountabilities and competencies. To do this, you’ll need to refer to the Family Profile, Role Profile and Competency Framework which can be found in the Recruitment Pack: Housing Register Assistant Recruitment Pack
For an informal discussion about this position, please contact: Heena Howe Housing Demand Team Leader at Heena.email@example.com or on 0300 300 4574
For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at firstname.lastname@example.org
Central Bedfordshire Council is an equal opportunities employer. We welcome enquiries from everyone and value diversity in the workplace. We are a Disability Confident employer, we are working to become a Disability Confident leader in our community.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. If you do not have a CV to hand, please look on our website for a CV template that you can use to create your CV to apply for this role. http://www.centralbedfordshire.gov.uk/jobs/work-here/application.aspx