Operational Support Officer - Children Services x2 Posts
Scale 5 - £24,462 - £26,745
An exciting opportunity has arisen for the recruitment of two Operational Support Officers, within Children Services. The roles will be based in two different sub teams.
Both roles will undertake statutory daily administrative tasks that require a good level of ICT knowledge in word, excel and experience of inputting into a database system. Prior knowledge of working with the Children Services Database would be an advantage, but it is not necessary. Accuracy, organisational skills and the ability to work positively within in a team are crucial skills required for this job.
The first role will provide support to the MASH, Domestic Violence, Children in Need, Child Protection & Family Support Team, plus more etc .
Within this role you will be responsible for delivering to a high standard on tasks to ensure effective operation of the services. Including but not limited to data entry and analysis, record keeping, customer care focused reception duties, answering incoming telephones calls and understanding service specific administrative tasks.
The desired candidates will have a good knowledge of administrative skills, a high level of computer literacy skills and be experienced in the use of MS Office packages. Candidates should have a strong commitment to proactively develop skills to allow for the standardised processes to be carried out in a consistent and efficient manner. You will need to be able to work deadlines with good attention to detail to ensure deliverance of support within the various areas of teams we work within.
The second role will provide support to the Safeguarding, LAC Service, Fostering and YOS including more.
An important function of the team is to co-ordinate, track and minute statutory meetings. The nature of meetings is variable; ranging from Child Protection Conferences to strategy meetings to Complex Case Panels with technical terms are used throughout. The successful applicant must have a good command of written English and experience of producing high quality written documents. You should have the skills to touch type and plan and organise to ensure timescales are met.
Information processed and heard within Children Services can be highly sensitive and at times includes distressing content. For this reason, it important to consider this before applying.
The successful candidates will join an established team and will benefit from comprehensive training.
If you can meet challenging deadlines, deliver a high-quality service and have the ability to develop excellent working relationships we would like to hear from you.
Why it's great to work for Enfield Council
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
This role requires that you upload 2 documents - in the "Document upload" section of the online application form.
1. a supporting statement addressing how you meet the requirements of the job description and person specification.
2. your CV which includes your full work history since leaving full time education.
Your supporting statement should be around 2 pages in A4 format.
“This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment”.
Closing and Interview Dates
Closing date: Saturday 8th August 2020 at midnight
Interviews: To be confirmed.
To apply, please click on the link below.
For additional information regarding this role, please contact Shelley Aldridge for more info on role 1 and Sharon Luccardi for role 2.
1) Telephone: Sharon - 0208-132-2717 or Shelley – 0208-132-2727