Currently implementing new technologies to support our IT and Digital Strategy and you will get the opportunity to learn and develop the use of new technologies within the Council to support service needs.
We’re always looking for better ways of doing things. How can we make the most of our resources? Get vulnerable people back on their feet more quickly? Create new spaces our residents want to spend time in? These are just some of the things you could be looking at when you join us. You’re going to have a big impact on what we do, so you’ll be trusted to take ownership of your work. You’ll have time to immerse yourself in the community. To deliver better today. And to create a better tomorrow.
Because we’re Bracknell Forest
We are undertaking a major transformation program, reshaping how our services are delivered as we respond to the COVID-19 pandemic and the financial challenges facing local government. Underpinning our transformation is a robust IT and Digital strategy which is shaping the council’s future.
What it’s like working in our team…
You will be working in a department which functions as an in-house service IT team, working closely alongside colleagues from Infrastructure, Servers, Desktop and Application Support teams and changing how support services, including IT, are delivered.
This role supports a customer base of 4000+ now including staff, suppliers, Council members and schools.
The role contributes to the resolutions of over 26,000 incidents, service and work requests per year as well as working on key change and delivery projects.
You will be supported to carry out the following duties, responsibilities and training…
The Senior Network Officer role consists of the following duties including maintaining and supporting network infrastructure. You will have a good understanding of networks and other related technologies covering WAN, LAN, firewall, network monitoring, IP telephony, and internet. Telephony solutions including CISCO Call Manager, Microsoft Teams and Call Centre solutions. Firewalls including Fortigate and Palo Alto. Switching, routing and wireless set-up and administration. Configuration support for Cisco Nexus, 2960, 3850 and 9000 family switches. Assistance in migration from in-house server platforms to Azure cloud-hosted primary and recovery networks. Assistance in migration from in-house Call Manager to cloud-hosted telephony systems. You will be responsible for TCP/IP, DNS, DHCP, remote access VPN, managing, maintaining and monitoring the server environment using SolarWinds and other network monitoring tools.
The individual needs to be highly motivated to deliver in a fast pace and changing environment
The benefits you will experience are…
- Regular opportunities for development with internal and external training courses.
- An inclusive and social working environment.
- Flexible working opportunities including a flexi-time scheme.
- A great office location next to travel links and the regenerated town centre.
- Discounted leisure centre and gym membership.
- Access to childcare vouchers.
What we’re looking for…
This role requires strong customer focus, excellent interpersonal skills along with a keen interest in improving the ICT support function in addition to excellent organisational, technical and analytical skills to enable high quality, robust support for its customers as well as contributing to changing technologies. Excellent communication skills are essential, along with diplomacy, influencing skills and a thorough appreciation and understanding of the technology used by our customers.
Interviews will take place: week of 25th August 2020
Want to ask us a question?
Network Team Leader
IT Operations Manager
How to Apply
Please apply online (see below).
Please read the Application Pack before you apply for this job. It contains information that you will need to refer to when applying. Not referring to this information is likely to reduce your chances of success.
No agencies, please.