Based at the Civic Offices, the Insurance Team provides insurance advice to internal and external customers and handles the majority of the council's insurance claims. We also arrange the council's insurance policies with the help of our broker.
No matter where people work in the council, insurance plays a part in everything they do. Insurance is needed for driving council vehicles, planning major projects and events, schools, Port operations, business travel and cover to meet the changing needs of the Authority.
As a service we take pride in our work by valuing others, focusing on what's important so that we make a real and positive difference. Our values are outlined in our Ways of Working and our Guiding Principles and if they reflect how you are and how you work then this could be the role that meets your expectations.
What is the role?
The purpose of the post is to work with all Services across the Council to determine the corporate insurance requirements and provide day to day advice and support to meet business objectives applying the Council's Guiding Principles.
The council operates a Flexible Working policy and the Insurance Officer will sometimes be required to work outside of the core hours to meet the council's business needs, for example around the insurance renewal or tender times. The Insurance Officer will also need to be contactable outside of core hours to deal with insurance emergencies such as large complex claims.
The main duties and responsibilities will include, but not be limited to:
Providing professional and timely insurance advice across the organisation.
- Undertaking the annual renewal negotiations and examining policy documentation to ensure compliance and accuracy.
- Tendering for the council's insurance policies, in conjunction with advice from the broker.
- Claims handling for all classes of business including claims for damage to council property, motor, school journey, IT, foster care and liability claims.
- Reviewing and implementing changes to the insurance programme to suit the council's changing needs and requirements. Considering current market trends, new developments and best practice to achieve best value.
- Maintaining relationships with the council's insurers and broker to enable the insurance team to keep abreast of current market trends, new developments and best practice.
- Training and supervising of the Assistant Insurance Officer, including regular one to one meetings and annual Performance Development Reviews or administrative staff brought in when demand exists.
- Managing contracts with suppliers including but not limited to tendering for the insurance programme, broker contract, specialist insurance policies, claims handling software, corporate hire car contract, approved vehicle repairer, fund reviews and any other specialist work.
- Determining and agreeing the insurance provision for schools.
- Providing advice regarding insurance clauses within contracts and inspection of supplier's insurance documentation.
- Maintaining the Motor Insurers' Database and the Council's vehicles list
- Analysing and interpreting claims data to produce regular reports including reports for insurers, reserve reports for finance and quarterly claims analysis reports for directors and senior managers.
- Overseeing property surveys with Insurers and facilitating operational risk surveys and workshops.
- Attending meetings such as, but not limited to, the Solent Unitaries Insurance Group, Portsmouth Events Safety Advisory Group and Joint Health and Safety Forum.
- Updating and maintaining the Insurance Strategy of the Council to meet legal requirements under the Insurance Act 2015. Incorporating the Insurance Renewal Process, Claims Handling Policy, Fund Management Policy, Insurance Handbook and Insurance Fraud Policy. Content design, maintenance and updates to the Insurance Handbook, Insurance Intranet page, insurance claim forms and corporate policies.
Who is the person?
The suitable candidate will:
- Have a Diploma in Insurance (Dip CII) or a willingness to work towards it.
- Have experience of the insurance industry either in private or public organisations.
- Have an understanding of local government would be an advantage.
- Be conversant with contract law and procurement procedures.
- Be able to analyse and interpret data to produce reports on insurance related issues.
- Be able to communicate at all levels with internal and external clients, customers, and suppliers in an appropriate and professional way.
- Keep up to date with new developments in the insurance industry and changes in best practice to ensure best value on the insurance programme and implement changes to suit the Council's changing needs.
- Be self-motivated and be able to prioritise your own work load/time. You will be able to work well under pressure.
- Be able to demonstrate a sound knowledge of Local Authority insurance requirements.
- Be IT competent to deal with day to day communications. Have a good working knowledge of word, outlook, Excel and claims handling systems for reporting and analysis and other insurance based systems
- An understanding of the implications of recording inaccurate data.
- Have a good working knowledge of contract management and performance measures to demonstrate the value of the insurance programme.
- Have experience of working with different bodies and organisations with differing agendas.
- Line management or supervisory experience is desirable, but not essential.
- Have an appreciation of data protection and information governance and the ability to handle sensitive data in an objective and discreet manner.
- Seek out learning opportunities and pursue self-development, continually learning and improving own knowledge and understanding.