Based out of Merrow Complex, Merrow Lane, Merrow, Guildford, Surrey, GU4 7BQ or Godstone Highway Depot, Oxted Road, Godstone, Surrey RH9 8BP.
About the role
The Local Highways group in the Highways and Transport Service provide excellent customer service in order to meet the demands of over 80,000 customer queries per year. Based in the Local Area Team within the Local Highway Services Group, the Local Highway Officer is the local face of the service, acting as the focal information point for all highway activity in your defined local area. The role is interesting and varied.
We are looking for a Local Highway Officer who will undertake a range of highway related works, including dealing with customer enquiries. Enquiries may involve applications for vehicle crossovers, tree and shrub concerns, or other highway issues. LHOs are responsible for managing their own workloads and ensuring customer response times are met. Work will include a mixture of office work and visits to sites and customers throughout the year.
We are looking for highly motivated individuals who can make a valuable contribution towards maintaining the highway network. You will require good communication, organisational, and IT skills. You will have achieved a good standard of Secondary Education and/or an equivalent level of experience in customer facing maintenance.
To manage this key area of work, we are looking for someone who is confident to work on their own or as part of a larger team. To be shortlisted for interview your CV and personal statement will clearly evidence:
- A good standard of communication, presentation and IT skills.
- A working knowledge of basic highway materials and assets
- Confidence in dealing with a wide selection of customers and striving for Customer Service Excellence
- Ability to manage workloads and deal with conflicting priorities
- Experience of working on the highway with regards to personal safety and that of road users
Due to the nature of the role, a full driving licence is essential. A vehicle will be provided for carrying out your duties, which will be left in your place of work over night.
For more information, please find attached to the bottom of this advert a full job profile.
For more information on this position please review the Job Description attached to the bottom of this advert before applying or please feel free to contact Helen Currie or Anita Guy 0300 200 1003 or email@example.com or Anita.firstname.lastname@example.org
You will be entitled to 26 days annual leave on joining Surrey, have the option of joining the local government salary-related pension scheme, and have access to other benefits including a vehicle for business use, laptop and mobile phone. We are committed to providing a healthy work life balance and flexible working is supported where possible.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
The job advert closes at 23:59 on 26/07/2020.
Interviews will take place on Friday 31st July or Monday 3rd August 2020, via Microsoft Teams or Zoom.
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