Salary range: £31,548 – £33,291 p.a. inc.
Hours of work: 18 hours per week (part-time)
Location: Civic Centre and other locations from time to time
Social Housing Assessment & Lettings Officer
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
This is a customer facing role which means direct contact with customers with a view to providing a tailor made advice service on the best way of resolving customers housing issues. The successful candidate’s day to day duties will involve assessing, investigating and verifying customers’ housing needs under part 6 of the housing act 1996 and managing a large caseload on customers on the Housing Register. This role will include carrying out home visits, telephone duties and office interviews in order to determine customers housing needs.
The ideal candidate for this position should have a high standard of literacy and numeracy skills and have excellent customer service. The successful candidate will also have to manage a large and demanding caseload of customers who apply to the Council for housing assistance, so it is vital that he or she possess excellent organisation skills and be able to effectively prioritise their working schedule accordingly.
Key Points for Candidates
A good understanding of relevant housing legislations and policies.
Ability to communicate clearly and concisely, orally and in writing with a wide range of people, including customers, Councillors, MPs and other advocate agencies.
A ‘Can do’ positive approach to work with the ability of finding creative ways of delivering results which go beyond what is expected wherever possible.
Problem solving and decision making - ability to deal with complex cases and situations within a busy environment and achieve positive outcomes.
Closing Date: Sunday 12th July 2020 (23:00)
Assessment & Interview Date: TBC
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.
Applications are particularly welcome from people with a disability as they are under represented across the council.
All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.