Housing Systems Development Officer
£36,711 - £39,774 per annum
Newham is a unique and vibrant place to work. The borough is one of the most diverse places in the world, and has the youngest population in the country. The council is working to transform the lives of local people with a focus on building the resilience of residents, our community and the local economy. Through this agenda we are aiming to close the gap in life chances between our residents and those in more affluent parts of the Capital.
The Council is constantly innovating and we do things no other local authority does – like the first borough-wide Landlord Licensing scheme in the country, or our transformative local employment service, Workplace.
This is a fantastic opportunity to put your skills to work to make a real difference to the lives of people in one of London’s most dynamic, diverse, and deprived neighbourhoods. You will get the chance to work creatively to tackle new challenges and solve problems, in a supportive environment where your talents are valued.
The successful candidate will join the Business Intelligence & Systems Team and will work across a range of Council services which Include Housing & Leasehold Management, Repairs and Maintenance, Asset Management and Income Collection.
You will support and manage Cloud dialogs Service Connect, Northgate Housing Management, Total Mobile & Total Repairs and Keystone Asset Management Systems. In addition you will be required to project manage Council interest development/ service improvement work and produce meaningful management information using data extraction tools such as SSRS. The position will require the successful candidate to build strong relations with stakeholders to challenge the status quo and promote the usage of current systems.
• Develop solutions and promote usage of housing applications to meet the business needs
• Provide configuration and application support.
• Manage implementation of upgrades and new modules.
• Prepare and deliver training materials and courses to users.
• Manage APIs and interfaces to ensure the business needs are met.
• Ensure the data held on all systems is accurate and up to date and implement projects to improve data quality.
• Provide expertise on use of Housing Systems to support the Digital Transformation programme.
• Develop effective reports from the system using SQL.
• Liaise with key stake holders to deliver positive outcomes within budget and time
The postholder will need excellent project management, analytics and programming skills, be proactive and solution orientated. Have the confidence to successfully communicate with officers at all level in the authority, external partners and other parties to deliver the best outcomes for end users and internal and external business units.
The London Borough of Newham is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.
Priority consideration on all advertised roles will be given to London Borough of Newham Redeployees.
The London Borough of Newham is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.
Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.
In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).
Should you require any help or advice with your online application, please contact the Recruitment Help Desk on: 0203 373 0909.
If you feel you are the person for this role and would like to know more about the post please contact the Team Manager, Faisal Gajia on 0203 373 9404.