About the role
As a Multi Agency Partnership (MAP) Officer you will be located within in the Multi Agency Partnership (MAP) team in Guildford, which is where requests for support are received when it is unclear what level of need a request meets, as defined in our practical guidance called 'Effective Family Resilience’. Please see here for further information.
The MAP is a multi-agency team, consisting of social workers, education advisors, police and 0-19 public health nurses all co-located in Guildford. Together you will work in partnership to deliver the right help at the right time for our children, young people and families. The MAP are responsible for researching and analysing information about a child to understand the appropriate level of support required.
As a MAP Officer you will handle the requests for support referred to MAP, when it is not clear if the request meets level 3 or 4 criteria as defined in our ‘Effective Family Resilience’ document.
You will require strong communication and IT skills, as well as a commitment to delivering high quality customer service and advice. This is a critical front facing role where you will supports the effective delivery of the right services at the right time for our children and their families. You will be operating in sometimes challenging and emotionally charged situations therefore you must have the ability to communicate clearly, remain calm under pressure and deal with each request confidentially and in line with agreed timeframes.
To be successfully shortlisted for this role you will:
- Be able to communicate clearly in a respectful way with a broad range of individuals.
- Have a good level of IT literacy
- Be able to understand and explain detailed processes and concepts
- Be able to manage and prioritise your workload
- Have some understanding of working with children and young people and the issues they face
If you are able to work flexibly as part of a team, then we will work to empower and train you to make decisions and develop your skills. You will benefit from a supportive team who have the skills and experience to deliver effective advice that best supports our children, young people and their families.
For more information regarding our Ofsted Monitoring, please see here.
You can find the full job description for this role attached to the bottom of this advert.
For an informal discussion contact firstname.lastname@example.org
We look forward to receiving your application.
The job advert closes at 23:59 on 13/07/2020 with interviews to follow.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
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