An exciting opportunity has arisen to join East Sussex County Council as a Core Infrastructure Support Technician to fulfil a role in the Orbis Information Technology Enterprise Infrastructure Delivery Team.
This role provides IT support to ESCC customers delivering a robust and reliable IT solutions. The role requires a passion for great customer service and enthusiasm to support both ESCC users and the internal IT teams.
To take the role of Technician in the field of Core Infrastructure Support Services for the authority and provide advice and consultancy.
To assist in day to day secure operation of the core infrastructure using appropriate hardware and vendor tools. Planning, scheduling and supervision of maintenance and installation work associated with the core infrastructure platform and assist with maintaining relevant security, information compliance and operational procedures and processes.
Assist with the diagnose and help to resolve problems, ensuring that agreed levels of service and the needs for quality, security, availability utilising appropriate specialised techniques, tools, methods or standards.
Manage the response to enquiries by users, specialists and others, prioritising as necessary, and dealing with the full range of problems, escalating those which need specialist or management attention.
The Orbis partnership comprises of Surrey County Council, East Sussex County Council and Brighton & Hove City Council working in partnership with an expectation that the core functions of HR & OD, IT & Digital, Property, Finance and Procurement will be fully integrated going forward.
This role is part of the Enterprise Infrastructure function within the Orbis IT & Digital Service. This service provides mission critical operational support and innovative project delivery. This role will require participation in the out of hours support rota. Predominantly office based but will require occasional travel across the Orbis geography for meetings and site visits.
The Core Infrastructure team is responsible for advanced user rights management, automated system monitoring, data management and restores. This will be performed using standard Microsoft tooling including SCCM and SCOM. The team will also be responsible for initial triage of support tasks entering the Enterprise Infrastructure function.
It will require liaison directly with IT users at within the three Orbis partners, external customers and suppliers.