The customer delivery team deal with resident and customer enquiries via phone, email, web chat and face to face – across a range of services from Housing Benefits, Financial Assessments, Direct Payments, Housing Needs, and Registrars. Our aim is to resolve as many queries as possible at first point of contact, provide additional support if required and signpost to relevant information. The team also take ownership for cases that are more complex and cannot be resolved at first point, working alongside strict deadlines and legislation to achieve successful outcomes.
The successful candidate will be able to demonstrate:-
• The ability to manage, coach and develop people within the service to make sure they are multi- skilled, their full potential realised and performance targets achieved
• A track record in supporting the streamlining and improvement of processes, whilst working collaboratively with colleagues and being customer focused
• Wider thinking in work activities
• Advanced IT skills
• Commitment to equality and the drive to provide services that are accessible and user friendly
So, if you are a customer focused professional, with excellent communication and IT skills, who is keen to develop, we would like to hear from you.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and requires all staff, other workers and volunteers to share this commitment.
To apply, please follow the link to the online application form. CVs are not accepted.
Wokingham Borough Council is an equal opportunities employer.