Team: Housing Assistance
Job Family: Providing - CBG10
Salary: £31,371 - £32,878 per annum pro rata
Hours: Full-time, 37 hours per week
Base Location: Watling House, Dunstable
Contract Type: Permanent
Closing Date: 21st June 2020
Interview Date: Week commencing 13th July 2020
More about the role:
This is an exciting opportunity for a motivated person to join the Housing Assistance Team as a Housing Operations Officer. The team directly supports the delivery of the Council’s Housing Assistance programme of grants and loans, including the provision of major adaptations under the Disabled Facilities Grants programme, contributing to the Council’s priority of protecting the vulnerable and improving wellbeing. In addition to this, the team are responsible for the administration of public health funerals, and provides support to other teams within Housing Services, including support with financial and other systems. So, find your greatness by making a difference to the residents of Central Bedfordshire in this role.
In this role you will be the first point of contact for our customers and will assist them with their applications for housing grants and loans, collecting the necessary financial evidence to carry out the required test of resources. As the IT lead within the team, you will be responsible for developing and implementing systems used by Housing Services including the replacement of a current case management system. You will be responsible for providing the necessary guidance, training, and on-going maintenance and development of the system(s), and for creating reports to provide data for Government returns, business intelligence, and Freedom of Information requests.
You will either hold a level 4 qualification or be able to demonstrate considerable experience in a relevant area of work such as IT system development. Excellent IT and numeracy skills are essential, as is the ability to interpret complex information and communicate it clearly, both verbally and in writing. You should also be able demonstrate good interpersonal skills, particularly those necessary in providing a high level of customer care and those required for coaching/training colleagues successfully. Due to the nature of the role you would be expected to be able to plan and prioritise your workload effectively and to use your initiative (respecting procedure and regulation).
Join us, and take advantage of our rewards package, agile working and the chance to learn and progress. Find your greatness by helping us to deliver better services to the local community and making a difference to the lives of residents.
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.
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To assess your suitability for the role, you must demonstrate how you meet the key outcomes, accountabilities and competencies. To do this, you’ll need to refer the Family Profile, Role Profile and Competency Framework which can be found in the Recruitment Pack: Housing Operations Officer Recruitment Pack
For an informal discussion about this position, please contact: Terry Gilbey at Terry.Gilbey@centralbedfordshire.gov.uk or call 0300 300 4384
For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at email@example.com
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
Central Bedfordshire Council is an equal opportunities employer. We welcome enquiries from everyone and value diversity in the workplace. We are a Disability Confident employer, we are working to become a Disability Confident leader in our community.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. If you do not have a CV to hand, please look on our website for a CV template that you can use to create your CV to apply for this role. http://www.centralbedfordshire.gov.uk/jobs/work-here/application.aspx
How to Apply
Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.