Team: Operations Hub
Job Family: Advising - CBG7
Salary: £21,589 - £23,836 per annum pro rata
Hours: 24 hours per week
Base Location: Watling House, Dunstable
Contract Type: Permanent
Closing Date: 29th May 2020
Interview Date: W/C 1st June 2020
More about the role:
This exciting new opportunity has arisen within the Housing Maintenance Advisory Team where you will have the opportunity to make a difference to how we deliver decent housing, right across our region.
With your passion and commitment, you will support our customer's experience across multi-channel platforms to exceed our customer's expectations. Your day-to-day role will include taking Housing repair requests where you will qualify the customer contact details, technically diagnose the repair issue, schedule an appointment with the appropriate repair contractor and retrieve satisfaction feedback. You'll be working in a fast paced, digitally focused, creative team which strives to put our customers first. This is a busy responsive service area and we need someone who understands the diverse needs of our customers dealing with the elderly and older people. Someone who understands a landlord’s obligations including health and safety, gas servicing and asbestos management.
This is a fantastic challenge for the right candidate and we'll offer all the support you need to succeed and make the role your own. Combining your strong customer engagement and communications skills with excellent organisational awareness and knowledge, you would take ownership and responsibility to deliver an exceptional service experience for our customers. The role requires high levels of self-motivation and attention to detail. We promote a learning environment and focus on professional development to encourage every team member to "find their greatness". With these qualities, you’ll provide an outstanding service and become a valued member of our team.
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.
For an informal discussion about this position, please contact: Kim Hopcroft at Kim.Hopcroft@centralbedfordshire.gov.uk or call 0300 300 4057.
For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at email@example.com or call 0300 300 8000.
Central Bedfordshire Council is an equal opportunities employer. We welcome enquiries from everyone and value diversity in the workplace. We are a Disability Confident employer, we are working to become a Disability Confident leader in our community.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. If you do not have a CV to hand, please look on our website for a CV template that you can use to create your CV to apply for this role http://www.centralbedfordshire.gov.uk/jobs/work-here/application.aspx.