Team: Operations Hub
Job Family: Advising - CBG8
Salary: £24,313 - £26,999 per annum
Hours: 37 hours per week
Base Location: Watling House, Dunstable
Contract Type: Permanent
Closing Date: 29th May 2020
Interview Date: W/C 1st June 2020
More about the role:
This exciting new opportunity has arisen within the Housing Operations Hub where you will have the opportunity to make a difference to our customers lives.
With your passion and commitment, you will provide a structured approach to delivering an effective complaints service that supports both our customers and Housing colleagues. This is an excellent development role as you will be working across the entire housing service, supporting all management levels and seeking out digitalisation efficiencies for smarter ways of working.
The focus is on continual development for the handling of incoming complaints, ensuring the investigating officer is supported to provide the correct response and provide a final control check for quality. Through timely monitoring, you will highlight trends for the service area to rectify any future failure demand. Lessons learned is key to improving our Housing offer.
This is a fantastic challenge for the right candidate, and we'll offer all the support you need to succeed and make the role your own. Combining your strong customer engagement and communications skills with excellent organisational awareness and knowledge, you would take ownership and responsibility to ensure the Housing Service “get it right” and deliver an exceptional service experience for our customers. The role requires high levels of self-motivation and attention to detail. With these qualities, you’ll provide an outstanding service and become a valued member of our team.
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to makes Central Bedfordshire 'A great place to live and work’.
For an informal discussion about this position, please contact: Kim Hopcroft at Kim.Hopcroft@centralbedfordshire.gov.uk or call 0300 300 4057.
For queries related to the recruitment of this vacancy, please contact: The recruitment team at email@example.com or call 0300 300 8000.
Central Bedfordshire Council is an equal opportunities employer. We welcome enquiries from everyone and value diversity in the workplace. We are a Disability Confident employer, we are working to become a Disability Confident leader in our community.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. If you do not have a CV to hand, please look on our website for a CV template that you can use to create your CV to apply for this role http://www.centralbedfordshire.gov.uk/jobs/work-here/application.aspx